How to Propagate Positively Outrageous Service during the COVID-19 Pandemic

Positively Outrageous Service

How caring in a time of crisis elevates customer loyalty. 10 Ideas to Spark Your Creativity https://youtu.be/pPCZ0eG6W0M “Giving is not just about making a donation. It is about making a difference.” ― Kathy Calvin Give, give, give - During the NBA hiatus, Mark Cuban, the owner of Dallas Mavericks, immediately announced that hourly workers at the American Airlines Arena will be continue to be paid. Turn your business upside down- Louis Vuitton Conglomerate (LVMH), the French luxury conglomerate that operates more than 75 brands, including high-end labels like Louis Vuitton, Fendi, and Celine is now making hand sanitizer in its perfume factories. It will produce up to 12 tons of hand sanitizer a week alone as the coronavirus crisis escalates in France. And they are giving it away for free. WOW!!! Meet your customers virtually or through video. Deliver content virtually – Sunstone FIT yoga studio is providing on line classes. Schools switching over to online teaching. Hours … Dollar General Corporation and others announced their plans to dedicate the first hour of each shopping day to senior shoppers. Look ways to have fun … and relieve the tension … Italians started singing from their balconies. In Spain people began applauding healthcare workers at 10m throughout the country. How about a dance video? Michael and his daughter did just that and got over 10 million views in 10 days! Fun is infectious! Empower your team to deliver beyond the circumstances. Leading versus managing - Leaders ask better questions. Grace and forgiveness are critical in this time of stress — both externally and internally. Go first! Care for your team - Love is infectious too and your customers will feel more cared for.