Ep 322: Out-of-home delivery with Geopost

Postal Hub podcast

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8M ago 23:27

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Thibault Guez, Out-of-Home Project Director Europe at Geopost, discusses out-of-home delivery, including PUDOs, parcel lockers, delivery preferences and more:

What is out-of-home delivery?
Size of Geopost's out-of-home network
Getting closer to the consignee
Dominance of residential B2C delivery in some European markets
Understanding local cultural habits
Refrigerated parcel lockers
Striving for innovative out-of-home delivery solutions
Location of temperature-controlled lockers
Format of PUDO points / Parcel Shops
Changing rooms in Geopost Parcel Shops
Label-free returns
Digital labels
Increasing interconnection between Geopost delivery services
In-flight redirections
Maximising usage of parcel lockers
Anticipating parcel drop-offs at lockers and PUDOs
Role of consignee-facing app
Improving the customer experience via the app
Encouraging recipients to collect parcels quickly

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