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The Story of the Secretary in Tennessee
Manage episode 366959575 series 3448436
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When discovering the true pain points for people, we have to understand the complete picture - not only what we are seeing but what is actually happening.
This episode talks about my experience with a consulting project I was on where we were tasked to make processes more efficient. What I learned talking with the stakeholders on this project was a timeless lesson that I want to share with you.
I don't want to give too much away in this abstract so have a listen to see what I mean.
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