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Creating Transparency In Customer Conversations With Richard White
Manage episode 322088089 series 2686684
Conteúdo fornecido por Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
Transparency across the organization - it’s something every business strives for, but few master. Customer conversations or feedback is often diluted from the point it enters the organization to when (or should we say, IF) it reaches the impacted department. Fathom, a #1-rated Zoom app, is working to change that.
The CEO of Fathom, Richard White joins Betsy and Tony to talk about the business value his company is bringing to a remote-first environment. Customer conversations that take place virtually can now be captured and shared across the organization in a way that increases productivity for everyone involved, improves internal alignment and ultimately, yields a better customer experience.
Richard gives the REALLY Know Your Customer listeners a special Fathom offer! Tune in for more information.
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