COVID-19: FedEx & UPS have Temporarily Suspended Money Back Guarantee for Late Deliveries

The Ecommerce Shipping Podcast

With state and local governments issuing stay at home and quarantine orders The packages you are shipping may not be delivered, and after a short hold time returned to sender . Before shipping to a customer it is suggested that you check and make sure that their location will be open when your package is due to arrive. Especially for commercial addresses as as many businesses around the country are being deemed nonessential and being forced to close. Remind your customer if something changes between the day they placed the order and the day the package is due to arrive they can call or visit the UPS or FedEx website to redirect the package to either another commercial location that is open, their home or a delivery access point. For example a UPS store or FedEx store or chain stores they have partnered with. such as some dollar stores and drugstores have pick up points.
FedEx: March 25, 2020
https://www.fedex.com/en-us/coronavirus.html
* FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
UPS: March 26, 2020 - Until further notice
Suspension of Small Package Service Guarantee
From UPS: Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments to any destination, at all service levels. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities regarding applicable regulations.
http://links4.upsemail.com/servlet/MailView?ms=NjQ0MDIwNTIS1&r=MjUzMjY5MjYwNjQyS0&j=MTg0MzIzOTc1MgS2&mt=1&rt=0
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