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Beyond Accommodation: Enhancing Guest Experience with Gabriel Wall
Manage episode 400944953 series 3485464
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In this episode, Jane talks to Gabriel Wall, the owner of award-winning Wall Eden Farm Holidays - a 3 generational family log cabin business.
Gabriel shares insights of how he diversified his family business into multiple markets and guest offerings, and discusses his journey from carpentry to establishing a log cabin holiday park incorporating his hobbies and interests.
Listen in to hear the importance of connecting with customers to understand their needs and go beyond expectations. Gabriel also highlights how their accessible cabins tailored for disabled guests, working with various charities, and initiatives towards wellness retreats has come about through his own passions and conversations with guests.
Find out more about Wall Eden Fam Holidays:
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