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Revving Up Success w/Jason Yates Corp. Fixed Ops Director Hudson Automotive
Manage episode 404820862 series 3513804
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Jason shares his career journey and the growth of Loki
Automotive and Mr. Hudson. He discussed the challenges and successes of a
program aimed at technician retention and skill enhancement. Jason also talks
about the issues faced during the acquisition of failing stores, and the
strategies used to motivate technicians and improve customer service. He
highlights the successful implementation of video inspections in their
stores, which improved customer engagement and understanding. Jason emphasizes
the importance of improving communication and collaboration within the
automotive industry and the need to monitor key metrics. He expresses
concerns about the increasing trend of customers shifting to the aftermarket
due to inconvenient appointment scheduling and staffing issues.
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