Flooring Tampa with Passion and Precision: Mark and Jenny McMurray

Celebrating Small Family Businesses

In this episode, we delve into the inspiring story of Mark and Jenny McMurray, owners of the Floor Coverings International franchise in North Tampa. From their initial meeting during Mark's time at the Naval Academy to their varied career paths, this episode covers a wide array of topics, providing an in-depth look into their journey as small business owners.

We meet the McMurrays and learn about the couple's background, from their college dating days to their married life overseas while Mark served in the Navy. This origin story sets the stage for their transition into the corporate world, Jenny as a CPA, and Mark specializing in quality process improvement with General Electric. They share how their respective careers provided a robust foundation for their current venture.

Next, the conversation shifts to their transition from traditional corporate jobs to owning and operating a small business. Mark's extensive work experience with the Lean Six Sigma process in consulting firms allowed him to develop a keen interest in process optimization. This eventually led him to take a significant plunge into the entrepreneurial world by purchasing a Floor Coverings International franchise in Tampa.

The discussion delves into the practical application of Mark's Lean Six Sigma expertise in the business. He explains the nuances between different Lean Six Sigma certifications and how these skills have been instrumental in snuffing out day-to-day challenges, implementing effective processes, and sustaining growth. Mark provides a fascinating look into how these principles have established a roadmap for business efficiency.

Mark and Jenny also discuss the dynamics of working together as a couple and transitioning from separate corporate jobs to collaborative business ownership. Their mutual respect and complementary skill sets play a big part in their success. They highlight the importance of clear boundaries and ongoing communication. They speak candidly about defining their roles, communicating effectively, and maintaining a healthy work-life balance.

Conflict resolution skills are another significant topic. Mark shares insights into the techniques he's learned through his career that have assisted in managing family conflicts and customer relations. Jenny underscores the importance of addressing concerns in a neutral and respectful manner, strengthening both personal and professional relationships.

As the discussion proceeds, they touch upon their innovative hiring practices. Both stress the importance of selecting team members who align with the company’s culture and values, and the unique multi-step process they use to ensure candidates are a good fit. Jenny’s role in the final stages of hiring highlights their comprehensive and balanced approach.

Building on the importance of team dynamics, Jenny and Mark talk about evaluating candidates beyond traditional interviews. They emphasize the subtleties of observing interpersonal interactions, respectfulness, and kindness, which can be revelatory about a candidate’s true character and fit within the business team.

The McMurrays then reflect on valuable lessons learned from their employees. They discuss how feedback, even from former employees, has been beneficial in refining compensation structures, improving employee satisfaction, and enhancing their overall business operations. They maintain a steadfast commitment to continuous improvement, a principle gleaned from Mark's consulting background.

Future plans for growth are another focal point of the interview. Mark expresses a desire to grow their business to a level that allows for an Employee Stock Ownership Plan (ESOP), aiming to share the success with their dedicated team. They also discuss the flexibility that comes with small business ownership and future hopes of eventually retiring with a system in place for smooth business continuity.

To conclude, they share details about how potential customers in the greater Tampa Bay area can find and connect with them. Providing contact details and locations of their showroom, the McMurrays extend an open invitation for consultations, emphasizing their commitment to community and customer-centric service.

You can reach them through their website: https://northtampa.floorcoveringsinternational.com/

00:00 Introduction to the McMurrays

00:35 From Military to Business: The McMurrays' Journey

02:11 Starting Floor Coverings International

03:42 Lean Six Sigma and Business Operations

06:04 Balancing Family and Business

11:31 Conflict Resolution Skills

25:36 Innovative Hiring Processes

26:53 Cultural Fit and Team Dynamics

31:11 Employee Feedback and Learning

33:00 Exit Interviews and Continuous Improvement

37:06 Sales Training and Accountability

42:35 Future Business Plans and Family Involvement

44:34 Contact Information and Services