Empathy in IT: Chris Ritchie on Leading with Technology

The Cyber Business Podcast

In this episode…

In this episode of The Cyber Business Podcast, host Matthew Connor sits down with Chris Ritchie, the IT Manager of ARM Group, a leading engineering firm in the Mid-Atlantic region. Chris shares his unique journey from working in church ministry to becoming a key figure in the IT industry, where he now manages the technological infrastructure of a company with nearly 300 employees. He discusses the challenges and rewards of transitioning to a new career, highlighting how his passion for problem-solving and helping others has fueled his success in IT.

Chris delves into the evolving role of IT in business, particularly the balance between in-house management and outsourcing to Managed Service Providers (MSPs). He explains how this approach has enabled ARM Group to maintain a robust and flexible IT environment while managing costs effectively. Chris also emphasizes the importance of cybersecurity in today’s digital landscape, sharing insights on how ARM Group has implemented comprehensive security awareness training to safeguard against threats.

The conversation also explores Chris’s leadership philosophy, focusing on the significance of gratitude, staying hands-on, and fostering a culture of continuous learning within IT teams. Chris provides listeners with practical advice on how to navigate the complexities of IT management, from maintaining strong relationships with MSPs to adapting to rapid technological changes, all while ensuring that the company remains resilient and future-ready.