World-Class Technical Documentation for Increased Customer Satisfaction With Caity Cronkhite

The Customer Wins

Caity Cronkhite is the CEO and Founder of Good Words, a technical communications consulting firm based in Seattle, Washington and remotely around the globe. She attended Carnegie Mellon University and moved west to work as a technical writer and eventually as an entrepreneur. She also serves as Communication Chair for Seattle’s Entrepreneurs’ Organization and is on the Leadership Council for the National Small Business Association.

Caity is passionate about using her personal and professional experience to uplift others, which includes advocating for rural policy change, increased labor protections for freelance workers, and empowering employees with meaningful career opportunities.

In this episode…

Technical documentation plays a crucial role in any organization. It can make life far simpler for your customers, developers, and employees while also contributing to the success of your organization.

With technical documentation, Caity Cronkhite recommends hiring experts who can deliver world-class API, product, and internal documentation. They ensure that your documentation is quality and is easy to understand at each stage of the process. If you haven't already, it's time to invest in world-class technical documentation and see the difference it can make for your organization.

In this episode of The Customer Wins, Richard Walker sits down with Caity Cronkhite, CEO and Founder of Good Words, to discuss how companies can thrive through good technical documentation. Caity shares the keys to documentation, the best practices for writing for customers, and the impacts of AI on technical writing and documentation.