Rick Conlow, Founder and CEO of RCI

Business Leaders of America Podcast

In this episode, we had the privilege of sitting down with Rick Conlow, a visionary leader dedicated to shaping the future of business through servant leadership principles. With over two decades of experience and a passion for inspiring greatness in others, Rick has become a beacon of innovation and transformation in the corporate world.

Throughout his career, Rick has championed the power of people-first leadership, recognizing the profound impact it can have on organizational success. As the driving force behind RCI, Rick and his team are committed to elevating leadership trust, employee engagement, and customer satisfaction.

With a wealth of expertise and a portfolio of notable achievements, including 48 quality service awards and record-breaking sales growth, Rick is not only a thought leader but also a proven catalyst for organizational excellence.

In this interview, Rick shared valuable insights on the importance of servant leadership, the transformative impact of RCI's mission, and practical strategies for cultivating a culture of trust and engagement in today's rapidly evolving business landscape.

Notable Awards and Recognitions

· Founder and CEO of RCI

· Authored 22 books, including best-sellers such as Superstar Leadership, The 5 Dynamics of Servant Leadership, The Extraordinary Employee, The Great CX Scam, and Superstar Customer Service

· Over 20 years of industry experience with over 200 companies, such as John Deere, Eaton, Rite Aid, Spectrum Brands, 3M, American Express, Costco, Coca Cola, Red Wing Shoes, Honeywell

· 48 Quality Service Awards including JD Power, Ford’s President Award, and Canada’s Consumers Choice Award

· Created over 750 different resources online.

How to connect with Rick Conlow

· Rick Conlow | LinkedIn

· Leadership Consulting & Coaching- Rick Conlow International

Show Notes

[1:48] Brief Intro on how Rick got to where he is today.

[5:06] What drew Rick to the concept of servant leadership and why he believes it’s crucial in today’s business landscape.

[10:39:] Strategies that Rick and his team implement within businesses to help with servant leadership principles as well as creating a more positive and productive workplace culture.

[18:44] What is Servant Leadership.

[22:46] Rick Conlow International (RCI)

[35:31] Key insights Rick hopes readers will take away from his best-selling books.

[38:03] Digital leadership and personal development resources offered by RCI.

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[39:48] How to engage with Rick, learn more about RCI and the resources they offer, as well as pick up his books.

[41:53] Advice for emerging leaders looking to transition towards a people first approach and cultivate a culture of trust, engagement, and excellence.

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