Enabling Internal Service Design Teams to Thrive / Ben McCammon / #Circle

Service Design Show

Okay, this might sound a bit strange... But whether or not you can drive change within your organization has little to do with the quality of your work. Often it's the (lack of) enabling factors around you that determine how impactful you can be. So in this week's episode, we take a step back from our core service design practices and focus on the external conditions that influence our work. During a deep dive session in our Circle community, Ben McCammon shared a valuable health check framework he uses as a team lead. This framework outlines 12 essential success factors that often get overlooked in the midst of day-to-day work. Ignoring these factors can have detrimental long-term effects, leading to team frustration, attrition, and doubts from senior leaders about the team's value. So a lot is riding on making sure that these success factors are always in good shape. Join us as Ben walks us through four key elements of the framework, providing insights and practical advice for creating an environment where service design teams can thrive. If you're a team lead, this framework will undoubtedly be a valuable resource. And if you're not yet in a leadership role, consider sharing this episode with your lead to create a better understanding of what you need to drive change at scale. Enjoy the conversation! - Marc --- [ 1. GUIDE ] --- 00:00 Welcome 03:00 Who is Ben 08:45 Role of the leader 12:00 Defining success 16:00 The health check 18:30 Framework overview 19:15 What is the Circle 24:45 Expertise & Credibility 27:00 Taking actions & routines 28:15 Demonstrating value 32:00 Proactive stakeholder management 35:45 Scoping & planning work 38:00 Learning-oriented feedback 42:00 Meaningful progress 49:00 Appreciation and recognition 52:30 Changes to the framework 54:00 The most important thing 55:00 Closing thoughts --- [ 2. LINKS ] ---

• https://www.linkedin.com/in/benmccammon/
• https://www.servicedesignshow.com/team_health_check_framework/

⁠ --- [ 3. CIRCLE ] --- Connect with and learn from fellow service design professionals across the world. Join our growing community! ⁠⁠https://www.servicedesignshow.com/circle