Solving the systemic issue that's holding design back / Mauricio Manhaes / Episode 186

Service Design Show

This can't be true... It was a revelation that left Mauricio Manhaes in disbelief. A disturbing pattern emerged during his research on what it means to cultivate a design-driven culture in everyday work. Doing research is much like connecting dots, where individual stories often lack groundbreaking insights. However, unexpected patterns can suddenly emerge when you look across these stories. And that's exactly what happened when Mauricio interviewed some of our field's most accomplished, experienced, and respected professionals. These professionals were generously sharing their work journeys and challenges. But when Mauricio zoomed out and started to reflect on the stories, he realized these challenges weren't rooted in a lack of skills or resources. A deeper, systemic issue is at play, limiting design and designers from living up to their full potential. Mauricio has recently published his findings and came on the Show to share them with us. Join us to gain insights into what might be limiting your impact, and walk away with a practical tool to help you have constructive conversations about this topic with peers. What I deeply appreciated about Mauricio's approach is that it's all about understanding and improving, not about assigning blame. Enjoy the conversation, and as always keep making a positive impact. ~ Marc

--- [ 1. GUIDE ] ---

00:00 Welcome to Episode 186

06:30 Who is Mauricio

08:15 Lightning Round

17:45 Being part of the decision-making

20:00 What Social Exclusion is like

23:00 Verbal hostility in the workplace

24:15 Realizing the issue: Workplace Bullying

31:00 Feminity and design

38:00 Journey mapping the issue

43:00 Taking ownership of the issue vs being the victim

48:15 What should be explored next?

52:15 The action plan: what we should do

54:15 Get in touch with Mauricio

55:00 How can we devise more ways

--- [ 2. LINKS ] ---

• LinkedIn - https://www.linkedin.com/in/manhaes/
• Truths and Method by Hans-Georg Gadamer - https://shorturl.at/rBOQW
• Why every company is already doing service design without knowing it / Mauricio Manhaes / Episode 20 - https://www.youtube.com/watch?v=VCjrMUz_gk0
• Slidedeck used on the SDN Global Cafe - https://www.linkedin.com/posts/manhaes_to-fit-or-not-to-fit-touchpoint-vol-14-activity-7087067423404634113-358C

-- Compilation of the main discussion points that emerged after the SDN --

• Cafe and the related LinkedIn post (above) - https://www.linkedin.com/pulse/designers-treated-like-women-organizations-mauricio-manhaes-ph-d-/
• SDN link to the article - https://www.service-design-network.org/touchpoint/tp14-1-the-employee-journey/tp14-1-to-fit-or-not-to-fit
• Download the Journey Map - ⁠https://drive.google.com/file/d/1TGW2TmcvIZSg6pV53wU4Z4l4ECHXUzGF/view?usp=drive_link⁠⁠

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle