Navigating AI-Powered Enterprises

ServiceNow Podcasts

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally.

Key highlights of the episode:

04:30 - How AJ fell into the role of enterprise architecture and what inspired her to pursue it

07:15 - How ServiceNow's enterprise architecture team supports and shapes the organization

10:20 - How ServiceNow's architecture facilitates scalability and flexibility for large enterprises with complex IT environments

14:45 - Security considerations organizations should be aware of when deploying ServiceNow, especially with the advent of Generative AI

18:00 - How ServiceNow supports governance and compliance requirements across various industries and regions

21:30 - AJ's biggest takeaways for listeners about ServiceNow implementation, security, and enterprise architecture

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Capítulos

1. Navigating AI-Powered Enterprises (00:00:00)

2. AJ's ole of enterprise architecture (00:04:30)

3. Supporting and shaping (00:07:15)

4. scalability and flexibility (00:10:20)

5. Security considerations (00:14:45)

6. governance and compliance requirements (00:18:00)

7. AJ's biggest takeaways (00:21:30)