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152 | Offboarding Clients

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Manage episode 423121667 series 3357763
Conteúdo fornecido por Serena Shoup, CPA, Serena Shoup, and CPA. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Serena Shoup, CPA, Serena Shoup, and CPA ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

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In this episode I cover the dreaded topic of offboarding clients. Whether you've been fired by a client or had to let them go, there are essential protocols to follow. Tune in for some tips & strategies for handling the end of a client relationship with professionalism and integrity.

In this episode you’ll hear:

  • offboarding processes related to documents & software
  • importance of cooperation during client handoff
  • recognizing when you can’t serve a client's needs
  • seeking feedback & testimonials in a neutral or positive parting

Resources mentioned in this episode:

Thanks for listening. If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram stories and tag me, @ambitiousbookkeeper

For more information about the Ambitious Bookkeeper Podcast or interest in our programs or mentoring visit our resources below:

Thank you for your support of our show. If you haven’t left a review yet it’s super simple. Please go to ambitiousbookkeeper.com/podcast and leave your review.

Podcast Publishing Tools we use:

Enroll in The Bookkeeping Business Accelerator HERE >
Cohort Dates:
September 17 - November 7, 2024

  continue reading

Capítulos

1. Introduction (00:00:00)

2. Handling Client Termination: First Steps (00:05:08)

3. Ethical Offboarding Practices (00:06:29)

4. Document Retention and Access (00:07:08)

5. Offboarding Task Lists (00:08:13)

6. Seeking Feedback and Testimonials (00:09:24)

7. Conclusion (00:09:48)

180 episódios

Artwork
iconCompartilhar
 
Manage episode 423121667 series 3357763
Conteúdo fornecido por Serena Shoup, CPA, Serena Shoup, and CPA. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Serena Shoup, CPA, Serena Shoup, and CPA ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

Send us a text

In this episode I cover the dreaded topic of offboarding clients. Whether you've been fired by a client or had to let them go, there are essential protocols to follow. Tune in for some tips & strategies for handling the end of a client relationship with professionalism and integrity.

In this episode you’ll hear:

  • offboarding processes related to documents & software
  • importance of cooperation during client handoff
  • recognizing when you can’t serve a client's needs
  • seeking feedback & testimonials in a neutral or positive parting

Resources mentioned in this episode:

Thanks for listening. If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram stories and tag me, @ambitiousbookkeeper

For more information about the Ambitious Bookkeeper Podcast or interest in our programs or mentoring visit our resources below:

Thank you for your support of our show. If you haven’t left a review yet it’s super simple. Please go to ambitiousbookkeeper.com/podcast and leave your review.

Podcast Publishing Tools we use:

Enroll in The Bookkeeping Business Accelerator HERE >
Cohort Dates:
September 17 - November 7, 2024

  continue reading

Capítulos

1. Introduction (00:00:00)

2. Handling Client Termination: First Steps (00:05:08)

3. Ethical Offboarding Practices (00:06:29)

4. Document Retention and Access (00:07:08)

5. Offboarding Task Lists (00:08:13)

6. Seeking Feedback and Testimonials (00:09:24)

7. Conclusion (00:09:48)

180 episódios

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