))
From the Archives: The Roots of Government CX with Dan Tangherlini
Manage episode 406173925 series 2910996
Conteúdo fornecido por ACT-IAC. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por ACT-IAC ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
This week, The Buzz presents a session from our archives.
The concept of customer experience has driven business decisions in private industry for some time, but it's only in the last decade that CX, or citizen service, has become a focus of government.
The creation of healthcare.gov in 2013 heralded a new era in government, one marked by an interest in the lessons learned from tech start-ups and the relationship between IT systems, government processes and the people that use them. In this fireside chat from ACT-IAC's 2014 Executive Leadership Conference, we see the beginning stages of an ongoing conversation that continues to evolve to this day.
Dan Tangherlini, then General Administrator of the GSA, discussed all this and more with Evan Burfield, entrepreneur, author and civic tech enthusiast.
Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.
Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.
Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound
156 episódios
Compartilhar
