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The many flavors of customer success | Stephen Wise
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Episode 148: Stephen Wise returns to further elaborate on how he thinks about CS personas.
⏱️ Timestamps:
00:00:00 - Intro
00:02:12 - Key questions to shape your CS strategy
00:03:12 - Understanding product responsibilities post-sale
00:05:04 - Aligning CS vision with product teams
00:07:25 - Relationship vs. project management in CS
00:10:08 - Sticky tech products vs. commoditized tools
00:11:17 - Balancing CS personas for adoption and beyond
00:12:15 - CS engineering: solving post-sale challenges
00:13:35 - Wrapping up with future industry bifurcations
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Stephen Wise:
Stephen's LinkedIn: linkedin.com/in/stephenwise2
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