Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

In this solo episode, we tackle two primary topics:

• Imposter Syndrome specific to Digital CS and how to combat it
• Building Customer Health Scores without the benefit of product Telemetry

Along the way, I also share a few news items and resources with you.
Enjoy! I know I sure did...
Resources:

• Virtual Scale & Digital Meetup Survey Link
  
• Latest Digital CX Articles
  • Hubspot
  • ChurnZero
• Everyday AI
  • 5 Simple Ways to use Generative AI Every Day
• DCS Connect Slack Community
  
• Digital Customer Success book
  
• Health Scores without Telemetry post

Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!

Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!

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For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
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Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic

Capítulos

1. Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 (00:00:00)

2. Imposter Syndrome and Health Scores (00:00:38)

3. Building a Unique Digital Strategy (00:11:53)

4. Measuring Customer Health Without Telemetry (00:20:45)