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Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37
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Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer community and how the teams are structured around digital CS.
In this episode, you'll hear about:
- Ezra's background in sports management and his transition into CS
- His team’s focus on customer enablement
- Using digital motions to focus a CSMs time on having valuable conversation with customers instead of content creation & admin work
- Structure of CS around digital at LinkedIn using a ‘Programs’ team
- How LinkedIn structures around line of business and customer segment
- Implementation of inSided at LinkedIn to drive community and starting with a core group of customers for early feedback and into broader availability launch
- State of the CS Community in Dublin
- Ezras work in DEI and driving equity & diversity within LinkedIn and co-founding TransformHER to help break the double glass ceiling outside of LinkedIn
- Treating LinkedIn content as more of a library vs. a feed where you can search for historic content
Enjoy! I sure did!
Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/
Customer Success Monthly Newsletter: https://www.linkedin.com/newsletters/7023248545004539904/
Customer Success Monthly YouTube Channel: https://www.youtube.com/@CustomerSuccessMonthly/
Shoutouts:
- Dan Ennis
- Declan McKiernan - Programs at LinkedIn
- Andy Best - Community at LinkedIn
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Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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The Digital Customer Success Podcast is hosted by Alex Turkovic
Capítulos
1. Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37 (00:00:00)
2. Digital Customer Success With Ezra Zimbler (00:00:38)
3. LinkedIn's Digital Customer Success Program (00:12:33)
4. LinkedIn's Community Development and User Engagement (00:23:10)
5. Tech Diversity and Community Building (00:30:45)
6. CS Info and Engaging With Digital (00:42:08)
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