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The Tune Up | Ep. 09 — The Pricing Dilemma: What to Pay and What to Charge
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In this episode of The Tune Up Podcast, the crew discusses various pay structures for automotive shops. What are the pros and cons of staff pay structures such as hourly, flat rate, salaried, hourly with bonus incentives, etc. and how do these impact a shop’s bottom line and ability to retain top talent? On the customer side of things, how do labor rates play into how a car owner perceives a shop? How can service advisors or shop owners communicate value to customers so that they understand a higher labor rate than other shops in the area? And practically, what are the easiest moves a shop owner can make to justify increasing labor rates? Tune in to hear the crew’s thoughts.
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