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#87 -"Why Having Happy Clients Isn't Always The Best Thing"
Manage episode 441529381 series 3449055
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In this episode of The Wealthy Consultant Podcast, Mike Walker delves into the importance of managing client expectations and the necessity of having difficult conversations to drive client success. He emphasizes the distinction between people-pleasing and truly serving clients, advocating for clear communication from day one. Mike shares practical advice on 'guarding the gate' by selecting the right clients and recognizing and rewarding clients' efforts. The episode underscores the vital role of accountability and the need for consultants to be comfortable with discomfort in order to best serve their clients.
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OVERVIEW:
- (00:00) Introduction and Purpose
- (00:55) The Reality of Client Services
- (02:32) Balancing Client Happiness and Results
- (03:27) Setting Clear Expectations
- (07:03) Guarding the Gate: Choosing the Right Clients
- (09:21) Recognizing and Rewarding Client Efforts
- (11:40) Conclusion and Final Thoughts
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