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AI-based routing in contact centres with Ronald Rubens, Sentio CX
Manage episode 381067634 series 2093893
Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively.
Hosted on Acast. See acast.com/privacy for more information.
310 episódios
Manage episode 381067634 series 2093893
Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively.
Hosted on Acast. See acast.com/privacy for more information.
310 episódios
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