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Customer journey analytics with Tim Friebel
Manage episode 378548623 series 2093893
Tim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips that'll help you understand your customers better and improve customer experience using customer journey analytics.
Hosted on Acast. See acast.com/privacy for more information.
310 episódios
Manage episode 378548623 series 2093893
Tim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips that'll help you understand your customers better and improve customer experience using customer journey analytics.
Hosted on Acast. See acast.com/privacy for more information.
310 episódios
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