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Smooth out the customer journey with holistic data | Kristy Morrison, F5
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Manage episode 354750685 series 3238748
Kristy Morrison sits in a role that brings together data from multiple teams at F5. Her team takes a holistic view of this customer journey data in order to smooth out the process for potential customers — AKA, increase journey velocity.
- (01:30) - Kristy runs the Digital Intelligence & Optimization Team
- (02:23) - Key goals the organization aligns to at F5
- (04:04) - How does Kristy know what is or isn't working along the customer journey?
- (08:27) - It's easy to be misled by web data without organizational context
- (10:03) - How do you take marketing data to other teams?
- (12:57) - Showing forward progress (not just closed/won deals))
- (16:09) - How do marketing teams earn buy-in and confidence from your internal stakeholders?
- (18:06) - How do marketers know what content is working or not working?
- (21:32) - Building the full view of the customer journey feels big, but is accomplished in small steps and conversations
Learn more about Knotch
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
97 episódios
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on January 11, 2024 19:25 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 354750685 series 3238748
Kristy Morrison sits in a role that brings together data from multiple teams at F5. Her team takes a holistic view of this customer journey data in order to smooth out the process for potential customers — AKA, increase journey velocity.
- (01:30) - Kristy runs the Digital Intelligence & Optimization Team
- (02:23) - Key goals the organization aligns to at F5
- (04:04) - How does Kristy know what is or isn't working along the customer journey?
- (08:27) - It's easy to be misled by web data without organizational context
- (10:03) - How do you take marketing data to other teams?
- (12:57) - Showing forward progress (not just closed/won deals))
- (16:09) - How do marketing teams earn buy-in and confidence from your internal stakeholders?
- (18:06) - How do marketers know what content is working or not working?
- (21:32) - Building the full view of the customer journey feels big, but is accomplished in small steps and conversations
Learn more about Knotch
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
97 episódios
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