The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

CX Passport

🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

3:03 Digital transformation and breaking silos to improve experience

9:31 Align internal and external communications

15:17 Prioritizing customer experience in technology initiatives

19:32 Cultural differences in CX and the importance of empathy in global initiatives

22:14 1st Class Lounge

27:18 Personalizing employee communications

33:55 Bridging the gap between tech and business leaders for customer experience

36:45 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to FPT Software for your sponsorship of this episode.

Episode resources:

FPT Software: https://fptsoftware.com/

Robby Cloninger LinkedIn: https://www.linkedin.com/in/robbycloninger/

Robby’s Information Week article: https://www.informationweek.com/it-leadership/the-benefits-of-unifying-digital-experiences

CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship