Melhores podcasts sobre Employeeexperience (2024)

1
Sparks: Five Simple Yet Effective Strategies to Get Your First Leadership Role And KEEP It 15:27

2d ago15:27

15:27

Most people want to get into a leadership role, yet few are actually able to do it. What’s the secret to success? I’ve interviewed and worked with thousands of leaders over the years and there 5 simple yet effective strategies that the world’s top leaders use to get ahead. In today’s leadership spark, I’ll break down what these strategies are inclu…

1
#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks 25:22

2d ago25:22

25:22

Generative AI has made it abundantly easy to create all types of content, but what about the integrity of our content - whether that’s inaccuracies, plagiarism, or even detecting if something is AI-generated in the first place? Today we’re going to talk about content governance in a world where AI-generated copy is everywhere, making management, mo…

1
How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction 4:58

3d ago4:58

4:58

Creating Onboarding Experiences That Empower New Hires In this episode of iQor’s CX Labs Digitally Irresistible podcast, John Mercer, director of continuous improvement at iQor, delves into iQor’s Qoncierge program, which is dedicated to welcoming newly hired frontline employees. In this role, he supports the Qoncierge team to make sure they have t…

1
#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank 29:08

4d ago29:08

29:08

Understanding and leveraging data, as well as fostering a culture of continuous improvement, are paramount for success in marketing today. Today, we're diving into these concepts with Mana Ionescu, FVP Digital Marketing at AXOS Bank, who brings a wealth of experience in demystifying marketing concepts and debunking myths. Resources The Agile Brand …

1
67. Marketing Leadership Lessons with Sarah Cutbush, Chief Marketing and Communications Officer at the University of South Australia 17:25

4d ago17:25

17:25

In this episode, Sarah Cutbush reveals the leadership lessons that have helped her succeed as Chief Marketing and Communications Officer at the University of South Australia (UniSA) Sarah leads a marketing and communications team of 80 people and we are delighted to have her back on the podcast to share her leadership experience and insights. Sarah…

1
322: How to Reignite Workplace Culture After Return to Work Orders 4:18

5d ago4:18

4:18

In this podcast episode, we delve into strategies for employees facing the return-to-office mandate. Many workers are grappling with the sudden shift from remote to in-office work. Management and the company must learn how to handle this well because many employees are unhappy with this decision. We discuss three essential approaches: promoting ope…

1
#1 Performance Psychologist Dr. Michael Gervais Unveils the Science Behind High Performance and Unlocking Your Potential 48:58

6d ago48:58

48:58

Every leader aims to maximize their potential and that of their teams, but mastering the complexities of human psychology is a formidable challenge. Dr. Michael Gervais is considered by many to be the world’s #1 performance psychologist focused on unlocking potential during high-pressure environments. From working with three-time Olympic gold medal…

1
Karuana Gatimu - Navigating Copilot User Enablement 46:15

6d ago46:15

46:15

Welcome to the Copilot Studio Podcast, where today's episode promises an illuminating conversation with Karuana Gatimu, a visionary leader from Microsoft focusing on collaborative apps and platforms, particularly Microsoft 365 and Copilot. Join me Daniel Anderson (Microsoft MVP), as I delve into Karuana's insights on the significance of user enable…

1
#516: Customer and data centricity with Lamees Butt, Zoovu 24:47

6d ago24:47

24:47

Today we’re going to talk about using customer-centric approaches combined with data-centric tools and processes to improve customer engagement and foster lasting customer satisfaction. To help me discuss this topic, I’d like to welcome Lamees Butt, SVP Global Alliances and Channels at Zoovu, an AI Content Discovery platform for enterprise business…

1
Sparks: Why Working From Home Hurts Your Career Growth More Than You Know 7:50

9d ago7:50

7:50

In today’s fast-paced work environment, the question of where to work from—home or office—can significantly impact your career trajectory. While remote work offers comfort and flexibility, spending time in the office could be your secret weapon for career advancement. In this episode of Leadership Spark, let’s talk about why office presence is cruc…

1
#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group 25:30

9d ago25:30

25:30

Anyone listening to this show has heard us talk quite a bit about AI’s impact on marketing and the customer experience. We’ve covered a pretty broad cross section of approaches, but as you’ve likely heard on this show and in many of the other places you get information, it seems like generative AI is getting a lot of the attention these days. While…

1
Leadership+ EXCLUSIVE: Former CEO of United Airlines Oscar Munoz Shares His Strategic Blueprint For How To Turnaround A Struggling Company, Team, Or Person 18:29

11d ago18:29

18:29

It’s one thing to talk about turning around a company, a team, or a person, but how do you actually do it? Oscar Munoz is the former CEO and Chairman of United Airlines and is responsible for one of the greatest turnarounds in airline history! In this episode he gets into the details and strategies he used to achieve success during his tenure. ____…

1
#514: Nimble customer research with Todd Horvitz, Head of Insights, HP 37:29

11d ago37:29

37:29

Por The Agile Brand

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321: The Impact of Mission-Driven Leadership: Insights from a Healthcare CEO 35:19

12d ago35:19

35:19

In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emph…

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Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis 50:24

13d ago50:24

50:24

When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and c…

1
#513: AI & Fragmentation with Afif Khoury, SOCi 27:03

13d ago27:03

27:03

Por The Agile Brand

1
Sparks: The Dangers of Having Too Much Empathy at Work 8:55

16d ago8:55

8:55

Believe it or not you can have TOO MUCH EMPATHY. I know, it sounds strange to think about but after listening to today’s podcast you’ll see why. Even though your empathy is well-intentioned, doing it excessively can blur personal and professional boundaries. This can only make tough decisions harder and lead to personal burnout. It begins by differ…

1
#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile 24:56

16d ago24:56

24:56

Today we’re going to talk about effective management of teams, even when that means you need to “unmanage” them - and we’ll talk a lot more about what that means. To help me discuss this topic, I’d like to welcome Jack Skeels, CEO & Founder of AgencyAgile and author of the book Unmanaged: Master the Magic of Creating Empowered and Happy Organizatio…

1
Customer Experience Is Everything in a Member-Centric Business 24:30

17d ago24:30

24:30

Building and Sustaining Memberships Through Excellent CX This week we welcome Jennifer Blevins to the Digitally Irresistible podcast. Jennifer is the senior vice president of member engagement and relationship management at Wespay, a payments association that guides its members with insights on best practices, business solutions , strategy, complia…

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66. Agile Marketing in Action: UniSA’s Marketing Transformation 40:30

17d ago40:30

40:30

This episode dives into the University of South Australia's (UniSA) journey of implementing Agile Marketing with Sarah Cutbush (Chief Marketing and Communications Officer) and Tim Smedley (Manager, Market Insights). Tune in to discover: How a large university marketing and communications team of 80 staff implemented Agile marketing to gain strategi…

1
#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash 26:42

18d ago26:42

26:42

Today, we're diving deep into the role of brands in today's socially conscious market. We'll explore the intricacies of engaging with social issues, navigating the challenges of fragmented audiences, and the importance of a brand crafting and owning its narrative. These discussions are crucial for understanding how major brands approach their publi…

1
Jeff Teper - Copilot, SharePoint, and the Future of Collaboration 50:37

19d ago50:37

50:37

In this episode of the Copilot Studio Podcast we dive into the latest advancements in AI-powered collaboration and process automation with Jeff Teper of Microsoft. Discover how companies are transforming their workflows and the pressures of innovating in a tech-driven market. - Jeff Teper shares insights on how Copilot, including Microsoft Teams bo…

1
320: The 9 Behaviors of Caring Leadership 8:19

19d ago8:19

8:19

In this podcast, Heather introduces the concept of Caring Leadership and its impact on organizational success. She highlights the challenges faced by businesses due to employee disengagement and turnover, emphasizing the importance of leaders who genuinely care about their team members. Heather discusses findings from a study by her company, Employ…

1
Waze Co-Founder Uri Levine Shares Secrets on Building Innovative Teams and Turning Simple Ideas to Billion-Dollar Enterprises 45:15

20d ago45:15

45:15

Every leader is trying to driving innovation inside of their organizations, but that’s easier said than done. Uri Levine is the co-founder of Waze, which sold to Google for $1.1 billion. He’s also the first board member and investor of Moovit (Waze but public transportation) which Intel acquired for $4 billion! It’s safe to say that Uri knows a thi…

1
#510: Missed opportunities with AI and CX with Tony Grout, Showpad 26:22

20d ago26:22

26:22

As we talk about a lot on this show, organizations are investing in AI technologies more than ever and integrating them into existing systems to train sales and revenue teams to help their connections with audiences. However, despite its advancements, significant missed opportunities exist in maximizing AI’s potential. Today we’re going to talk abo…

1
Tom Arbuthnot - How Copilot is saving him time and improving workflows 34:31

22d ago34:31

34:31

Tom Arbuthnot, a Microsoft MVP and founder of Empowering Cloud, discusses the use of AI copilot in Microsoft Teams and other applications. He emphasizes the importance of training and understanding different use cases for copilot to be effective. Tom also highlights the need for users to consciously change their habits and expectations when using A…

1
Sparks: The Strategies One Man Used To Save IBM From the Brink of Collapse 26:03

23d ago26:03

26:03

You’ve heard of IBM, but did you know that it was once on the verge of bankruptcy? One man, a cookie salesman, was able to turn the company around and keep it from collapsing. In today’s leadership spark, we’ll explore the remarkable turnaround of IBM in the 1990s under the leadership of Lou Gerstner, Former CEO of IBM. Lou, an outsider with a back…

1
#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health 31:56

23d ago31:56

31:56

Today we’re going to talk about optimizing the patient experience by looking at ways to optimize the operational efficiency—and in this case the operating room efficiency—at hospitals, by using machine learning tools. We’ll also talk about several other use cases for AI and ML in healthcare. To help me discuss this topic, I’d like to welcome Michae…

1
#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega 31:52

25d ago31:52

31:52

There is no question that greater reliance on predictive analytics, enhanced automation, and the capabilities of generative AI are helping to shape the enterprise of tomorrow. Today we’re going to talk about building the self-optimizing enterprise, and how data, collaboration, and workflow optimization work together to create an organization where …

1
65. Optimising marketing teams: Lean marketing vs Agile marketing approaches 17:04

25d ago17:04

17:04

In this episode you’ll discover two key techniques to enhance marketing team productivity and value delivery; Lean Process Redesign and Agile Marketing. The episode guides leaders on choosing the right approach based on team size, maturity, and challenges, with examples from industries like tourism, technology, and higher education. Ty explains how…

1
319: An Inspiring Personal Story About Achieving Your Dreams 5:43

26d ago5:43

5:43

In this podcast episode, Heather recounts her early inspiration from Reverend Jesse Jackson's compelling speeches, sparking a desire to communicate with impact. Initially steering towards law, she discovered her passion for public speaking through feedback in mock trials. Transitioning through diverse career paths, Heather honed her skills, drawing…

1
Is Work Ethic In Decline? Debate With Editor in Chief of Entrepreneur Magazine, Jason Feifer 1:00:49

27d ago1:00:49

1:00:49

Do you feel like people don’t want to work anymore? In today’s episode Jason and I have a friendly spar on what’s going on with today’s workforce and if the our work ethic is in collective decline. We also explore how social media trends are shaping the workforce, the importance of focusing on career growth, and four phases of change that we all go…

1
#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media 32:07

27d ago32:07

32:07

Is the future of research and content creation a chatbot? With all of the commotion that ChatGPT has created, several industries, including the marketing industry, are evolving to utilize some of the things that make generative AI technologies so interesting and captivating, to make them useful for research and creation of meaningful content. Today…

1
Sparks: The Top 3 Reasons Your Employees Leave That Have Nothing To Do With Salary 11:27

30d ago11:27

11:27

Have you ever wondered why good employees leave, even when they’re well-paid? It’s a puzzle many leaders face. In today’s leadership spark, we’ll dive into the three key factors that drive employees away, beyond salary: lack of growth opportunities, poor relationships with their leaders, and inadequate work-life integration. It’s important to addre…

1
#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado 19:25

1M ago19:25

19:25

We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support them are gathered to talkin about reimagining retail for the omnichannel consumer. Today we’re going to talk about how brands big and small can best use generative AI to drive revenue. To help me discuss this topic, I’d like to welcome Assa…

1
Empowering Employees for CX Excellence Through Organizational Development 10:15

1M ago10:15

10:15

Welcome to the latest episode of iQor’s CX Labs Digitally Irresistible podcast where we delve into the world of organizational development with Mark Monaghan, vice president of organizational development at iQor. Mark shares insights on the components of organizational development, as well as heartwarming examples of employees whose careers have be…

1
#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain 16:54

1M ago16:54

16:54

We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support them are gathered to talk about reimagining retail for the omnichannel consumer. In the retail world, social media virality blows up brands overnight, but a great supply chain strategy is critical to keeping customers. So much so, 77% shopp…

1
318: Is Culture Collision Costing You Customer Loyalty? 3:43

1M ago3:43

3:43

In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities. From startups to established corporations, no organization is immune to this challenge, which demands urge…

1
World’s #1 Communication Expert: How To Be A Super Communicator & The Three Types Of Conversations To Improve Your Decision-Making | Charles Duhigg 45:23

1M ago45:23

45:23

What’s the secret behind the communication strategies of successful leaders? Unlocking your ability to recognize different conversation styles, will leave you best equipped to face challenges ahead. Today I am joined by Charles Duhigg, a Pulitzer Prize-winning reporter and bestselling author of “The Power of Habit” and “Smarter Faster Better,” who …

1
#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House 24:08

1M ago24:08

24:08

We are here at eTail Palm Springs in Palm Spring, California and talking about all things retail, e-commerce, AI, and more. While we’ve talked quite a bit about the cookieless future on this show, and even though the impending deadline of third-party cookies may get pushed back… again… it is still happening, and marketers and advertisers need to fi…

1
Sparks: Four Key Strategies to Build Trust at Work 8:04

1M ago8:04

8:04

Are you struggling to build trust within your team? Trust is crucial for effective teamwork. In today’s leadership spark, I explore four key strategies to enhance trust, drawing insights from expert CEOs, researchers, and psychologists. I’ll explore the power of vulnerability in trust, sharing your own challenges, acknowledging emotions, and the im…

1
#503: Better customer insights with Matt Butler and Russ Hannig 30:31

1M ago30:31

30:31

Recorded live at eTail Palm Springs in Palm Spring, CA. We are talking about all things retail, e-commerce, AI, and more. My guests today can talk about all of this and we’re going to talk specifically about the importance of getting better insights to understand customer behavior, perform media mix modeling and more with third-party data becoming …

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