Welcome to the Street Knowledge podcast, where amazing things happen. Like crazy amazing things. I have nothing to say to contradict that.
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Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.
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Season 5 Episode 5: Leveraging Partner Power in Financial Digital Transformation
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In this episode of Esker on Air, host Scott Leahy explores the importance of finding and leveraging experienced partners to help you navigate and add value to your digital transformation initiatives. In the spotlight is Esker’s partnership with Genpact and how combining forces lets them give more companies the consulting services and technology too…
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Season 5 Episode 4: Why You Shouldn’t Automate a Bad Process
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In this episode of Esker On Air, host Scott Leahy talks with Business Development Manager on the S2P Sales team Joanna Honoré for the first time on the podcast to discuss all things AP automation — how to prepare your team for implementing an automated solution, why not to automate a bad process, and how to turn a bad process into a good one. Resou…
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Season 5 Episode 3: How to Reduce Payment Fraud, Overhead & DSO with Modern AR Technology
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In this episode of Esker On Air, host Scott Leahy talks with Jason Murante, who has spent the last 15 years helping organizations across the spectrum of vertical and revenue, to helping t identify areas of opportunity by deploying alternative methods and technologies to better manage AR, invoicing and cash application. Listen now to explore ways to…
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Season 5 Episode 2: 7 Strategies to Reduce DSO & Improve Cashflow
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In this episode of Esker On Air, host Scott Leahy shares seven key strategies for optimizing cashflow. Listen now to discover why the need for digital transformation in Finance has increased, how uniting AP and AR through automation can improve cashflow management, and why Finance leaders need to act now in order to sharpen their organization’s com…
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Season 5 Episode 1: Preventing Fraud with Automated Bank Account Verification with Dan Reeve & Phil Binkow
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In this episode of Esker On Air, host Scott Leahy welcomes back Esker VP of Sales for the Americas Dan Reeve and CEO of Financial Operations Network Phil Binkow to talk about the rise of fraud, what’s at stake if you fall victim, and how automating the bank account verification process can shield your organization from the growing threat of payment…
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Season 4 Episode 8: Automating Order Management to Simplify & Streamline Change Orders with Graham Smith
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In this episode of Esker On Air, host Scott Leahy welcomes Graham Smith, Esker Business Development Manager in the Customer Service space, to talk about an increasing problem when it comes to customer care: change orders. Find out how AI-powered tools like ChatGPT and order management automation are helping businesses handle change orders with ease…
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Season 4 Episode 7: Six Signs Your AP Technology Needs an Update
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In this episode of Esker On Air, host Scott Leahy let’s listeners in on six signs that your AP technology is dragging you down and in need of change. Listen to S.4 Ep.7 of Esker On Air and find out if it’s time to upgrade your AP technology and get next steps for finding a solution that can take your AP efficiency to the next level. Resources: ESKE…
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Season 4 Episode 6: The Evolution of Accounts Receivable with Mark Brousseau
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Listen to S.4 Ep.6 of Esker On Air and get expert insight on: changing expectations for AR, hidden costs of manual AR processes, benefits of using AI-powered receivables solutions, and key considerations for evaluating AR solutions to ensure you get the most out of your automation investment. Resources: ESKER: info@esker.com The Evolution of Accoun…
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Season 4 Episode 5: Human & Artificial Intelligence: Finding the Right Balance
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With all the talk of ChatGPT and other ground-breaking AI tools, Customer Service (CS) teams’ ears have certainly perked up. Rather than fearing these smart tools and their efficiency-boosting capabilities, CS teams can start to embrace them to enhance the customer experience while providing more opportunities for value-generating activities. Resou…
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Season 4 Episode 4: Migrating From On-Premise to the Cloud: How Esker’s New Microsoft F&O Connector Can Help
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In this episode of Esker On Air, host Scott Leahy dives into the topic of software integration with Esker Technology Evangelist Michael Bowden and Senior Strategic Alliance Manager Jeremy Deuchars. With Michael offering an IT perspective and Jeremy sharing a business point of view, the three discuss common challenges of software integration, best p…
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Livestream: ChatGPT in B2B Customer Service: How to Capitalize in Generative AI
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Customer service is a bigger priority for companies today than it’s ever been, and customers demanding a more responsive. around-the-clock experience. Rather than remaining a back-room function, customer service is now expected to be more strategic — and with generative AI tools like ChatGPT now available to the masses, there are strategic ways to …
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Season 4 Episode 3: Need-to-Know Procurement Trends with Bob Cohen from Ardent Partners
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Listen to S.4 Ep.3 of Esker On Air to hear Bob Cohen’s expert insights on the most important procurement trends to pay attention to in 2023 and beyond. State of Procurement Report [Click Here] State of ePayables Webinar [Click Here]Por Esker America's
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Season 4 Episode 2: How X-Rite Took Customer Service to The Next Level with Artificial Intelligence
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In this episode of Esker On Air, host Scott Leahy sits down with X-Rite’s Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it’s like to implement an automation solution and how to capit…
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Season 4 Episode 1: Taking Advantage of Supply Chain Financing with Brian Rieber from LSQ
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In this episode of Esker On Air, host Scott Leahy welcomes back Dan Reeve, Director of Sales here at Esker North America, and Brian Rieber from LSQ to help explain how SCF can help in today’s world and why you should take advantage of it now. Learn more by listening to the season four premiere of Esker On Air!…
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Livestream: Celebrate International Women's Day with Esker & Madison Women in Tech
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This livestream will feature a panel of inspiring women in the technology field who will share their insights and experiences, including special guest Molly Gallmeier, M.B.A., President of Madison Women in Tech & Director of Business Development at Baker Tilly. Join us for this special livestream to celebrate the power and strength of women everywh…
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Livestream: Avoiding Toggle Tax with AI-Driven Automation
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Listen in on the upcoming Esker on Air livestream as Business Development Managers Nick Carpenter and Graham Smith introduce the ins and outs of automated solutions and its effect on toggle tax.Por Esker Americas
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Season 3 Episode 9: Strategic AP: The Art of Delivering Value Across the Enterprise with Ernie Humphrey from Treasury Webinars
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In this episode of Esker On Air, host Scott Leahy chats with CEO & COO of Treasury Webinars Ernie Humphrey to delve into the topic of creating enterprise-wide strategic value through your AP operation. Learn how to get more out of AP in Episode 9!Por Esker America's
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Livestream: Customer Service Week Spotlight - Connecting People, Processes & Technology
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In this livestream episode, Esker Business Development Manager Mark Anderson and Major Accounts Advocate Nick Volkmann will be exploring the window of opportunity that digital transformation presents for customer service teams looking to align their people, processes and technology in order to achieve the highest quality customer experience possibl…
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Season 3 Episode 8: Celebrating CX Day with Esker's CX Advocates
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In this episode of Esker On Air, host Scott Leahy has an in-depth conversation about all things customer service with Esker Customer Experience Advocates Angie Hoffman, Elly Klawitter and Alex Garcia. Discover what it takes to be a best-in-class CX team in Episode 8!Por Esker America's
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Season 3 Episode 7: Using Automation to Transform Your Customer Care Team with Esker COO Emmanuel Olivier
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In this episode of Esker On Air, you'll get to hear Esker Chief Operating Officer Emmanuel Olivier explain what's causing current complexities in customer service and what strategies and technologies companies are leveraging to overcome them. Listen to Season 3 Ep. 7 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com…
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Livestream: 5 Accounts Payable KPIs You Should Be Measuring
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Key Performance Indicators (KPIs), when used correctly, are a transformative tool for realizing your accounts payable (AP) department’s full potential. And as AP continues to be a central driver of business profitability, keeping track of the most influential metrics is the key to guiding business decisions and measuring success. In this livestream…
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Season 3 Episode 6: Introduction to the Esker Partner Ecosystem with Frank Cook
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In this episode of Esker On Air, host Scott Leahy welcomes Esker Product Owner of Partner Implementation Frank Cook to discuss Esker’s partner ecosystem: how it works, how to become a part of it, and how it sets both Esker and partners apart from the competition. Listen to Season 3 Ep. 6 of Esker On Air to get all the details! Contact Information: …
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Livestream: Empowering CSRs with Technology - How Automation Brings You Closer to Customers
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When you’re a customer service manager (CSR), you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that captures, routes and archives orders as they arrive, CSRs ca…
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Season 3 Episode 5: Attracting & Maintaining Talent in the Current Workforce with Michelle Venturini
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In this episode of Esker On Air, host Scott Leahy chats with Esker Director of Human Resources, Michelle Venturini, about the changing workforce, the Millennial mindset and how to appeal to their values, and how technology can help with it all. Listen to Season 3 Ep. 5 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.c…
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Season 3 Episode 4: An Intro to Market Dojo with Co-Founder & COO, Nick Drewe
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In this episode of Esker On Air, host Scott Leahy welcomes Nick Drewe, COO and Co-Founder of Market Dojo, to talk about the offerings and benefits Market Dojo can provide to current Esker customers. Listen to Season 3 Ep. 4 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com Nick Drewe: nick.drewe@marketdojo.com Marke…
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Livestream: Automation 101 - What to Look for in an Automation Solution
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Understanding what AI-driven automation can do for your business processes is one thing, but choosing the right solution for your organization’s unique needs and requirements can be one of the most challenging parts of digital transformation. Fortunately, there are specific questions you can ask while narrowing down options to help you make sure yo…
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Season 3 Episode 3: The Quest for Touchless Order Entry with Dave Sterkenburg from Skytron
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In Esker’s first customer episode, Esker On Air host Scott Leahy chats with Esker Business Development Manager and Skytron Director of Fulfillment and Logistics Dave Sterkenburg about the ins and outs of touchless order entry. Imagine a world where orders are taken and recorded consistently, have zero touches, and are entered and out the door as so…
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Livestream: Digital Transformation 101 - The Fundamentals of Automation
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Listen as Esker Business Development Managers Chaz Narwicz and Ashley MacHolda introduce the basics of automating key business processes with AI-driven solutions. You’ll walk away knowing: 1. The technologies driving digital transformation and how they work 2. Which back-office processes benefit from automation the most and why 3. Real-life example…
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Season 3 Episode 2: Esker Pay & Corpay: An Integration Update with Dan Reeve & Brett Orr
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In the Season 3 Ep. 2 of Esker On Air, host Scott Leahy chats with returning guests Dan Reeve from Esker and Brett Orr from Corpay about current payment trends, how to reduce the risk of fraud and how the partnership between Esker and Corpay can help overcome the most common payment challenges for businesses seeking greater efficiency. Contact Info…
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Season 3 Episode 1: Supply Chain Trends & Bolstering Working Capital with Vikas Shah, LSQ Supply Chain Finance Executive Leader
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In the S3 Episode 1 of Esker On Air, host Scott Leahy chats with Vikas Shah, Supply Chain Finance Executive Leader at LQS, and Dan Reeve, Director of Sales here at Esker, about current and future trends in in the supply chain sector and ways to improve working capital within procurement and receivables. Contact Information: ESKER: info@esker.com Da…
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Season 2 Episode 9: Improving Working Capital During a Supply Chain Crisis
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In the Season 2 finale of Esker On Air, host Scott Leahy chats with Esker Business Development Manager Aaron LeHew about the importance of having sufficient cash on-hand and how to improve working capital within procurement and receivables.Por Esker America's
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Season 2 Episode 8: AR Resolutions for 2022 & How You Can Actually Achieve Them
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In the S2 Episode 8 of Esker On Air, host Scott Leahy and Esker Director of Order-to-Cash Sales Diana Eagan discuss the resolutions that AR teams should consider making for next year, and how they can prepare now to get senior leadership on board. You’ll also hear Diana share her firsthand experience with what Invoice-to-Cash leaders are doing to p…
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Season 2 Episode 7: Esker AI: What it Means for AP Automation & Your Business with Geoff Ruffer, Business Development Manager at Esker
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In the S2 Episode 7 of Esker On Air, host Scott Leahy and Esker Business Development Manager Geoff Ruffer discuss the benefits and functions of AP automation for end users, managers, finance and administration teams, and your organization as whole, and how AI-driven automation creates a more strategic role for AP and how your business can better ca…
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Season 2 Episode 6: Turning Accounts Payable into a Revenue Stream with Brett Orr of Corpay
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In the S2 Episode 56 of Esker On Air, Esker’s Director of Sales, Dan Reeve, chats with Brett Orr, Regional Vice President at Corpay (formally Comdata), to discuss the growing interest in virtual payments to suppliers, and why a company would want to completely automate their supplier payments. Contact Information: ESKER: info@esker.com Dan Reeve: d…
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Season 2 Episode 5: Supply Chain Trends & Opportunities for the Life Science Medical Device Industry
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In the S2 Episode 5 of Esker On Air, Esker Director of Sales and Business Development Dan Reeve chats with Joe Pleshek President and CEO of Terso Solutions about current supply chain trends and opportunities for companies in the life science medical device industry to leverage technology to optimize cashflow. Contact Information: ESKER: info@esker.…
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Season 2 Episode 4: Supply Chain Metrics that Matter with Dan Reeve & Supply Chain Consultant Christine Pfefferle
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In the S2 Episode 4 of Esker On Air, Esker Director of Sales and Business Development Dan Reeve chats with Global Supply Chain Consultant Christine Pfefferle about the order-to-cash (O2C) metrics that impact your supply chain performance the most. Contact Information: ESKER: info@esker.com Dan Reeve: daniel.reeve@esker.com Joe Hanousek: joe.hanouse…
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Season 2 Episode 3: Managing Change - Fast Track to the Future
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In the S2 Episode 3 of Esker On Air, host Scott Leahy chats with CCMP-certified change management expert and Esker Product Owner of Partner Implementations Frank Cook about how to effectively manage organizational change, meaning: what change management is, why it’s vital to the success of any organizational change, and how you can better manage th…
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Season 2 Episode 2: Finding & Training Quality Sales Leaders with Raleigh Wilkins of Sales Platoon
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Hear how and why Sales Platoon is training veterans to be top-performing sales leaders. Contact ESKER: info@esker.com Sales Platoon: https://www.mysalesplatoon.com/Por Esker America's
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Season 2 Episode 1: An Esker Company Update with CEO Jean-Michel Berard
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In the Season 2 premiere of Esker On Air, host Scott Leahy talks with Esker CEO and founder Jean-Michel Berard about what Esker does, how we serve our customers and what our mission and core values are. Contact ESKER: info@esker.comPor Esker America's
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Episode 9: What it Means to Optimize the O2C Process with APQC's Marisa Brown
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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But when you zoom in on the processes at play, things start to get a lot more complicated. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities…
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Episode 8: Optimizing Working Capital Through the Pandemic & Beyond with Joseph Dworak & Diana Eagen
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In recent months, we’ve seen business priorities shift dramatically alongside the continuous changes in the global economy. But amidst the uncertainty that the pandemic has provoked for companies around the world, we can pretty much always rely on one thing staying constant: Businesses want to get paid, and the sooner the better. In Episode 9 of Es…
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Episode 7: The Growing Need for Straight-Through Processing of Utility Invoices with Dan Reeve & Tim Porter of Urjanet
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In Episode 7 of Esker On Air, host Scott Leahy talks with Dan Reeve, Director of Sales and Business Development at Esker, and Tim Porter, Director of Strategic Account Sales at Urjanet about the need to automate the notoriously manual processing of utility invoices.Por Esker America's
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Episode 6: Veterans Day Spotlight: Honoring Esker's Veteran Staff
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In honor of Veterans Day, we’re mixing things up this week on the podcast. In Episode 6 of Esker On Air, we take a break from our usual topics to recognize and honor on the veterans of Esker. Host Scott Leahy sits down for a conversation with four Esker staff members that have honorably served our country in the U.S. Armed Forces: Dan Reeve, Direct…
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Episode 5: Order Management Automation: What It Is, What It's Not & Why You Need It Now with Nick Carpenter & Chaz Narwicz
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As individual consumers, order management issues are at best a major annoyance. At worst, they’re a reason to swear off purchasing products from a particular company again in the future. But in the B2B realm, issues caused by outdated manual ordering processes can be detrimental not only to a company’s overall customer experience, but also to their…
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Episode 4: Providing a Standout Customer Experience with Esker Customer Advocates Jairus Harper, Becky Mender & Sara Hanson
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There’s no arguing the growing value of providing customers with an enjoyable, personalized experience. In fact, a recent Walker study found that by the end of 2020, customer experience (CX) will overtake price and product as the key brand differentiator. With such emphasis and value being placed on creating a superior customer experience, business…
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Episode 3: The New AP Department with Dan Reeve, Director of Sales & Business Development
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In the wake of the unprecedented economic disruption businesses have been grappling with across the globe, there’s one thing that organizations now know for certain — there’s simply no returning to “business as usual”. However, that might just be the silver lining for businesses and AP departments moving forward. With workplace flexibility and busi…
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Episode 2: Managing AR Processes During Times of Disruption with Joe Anderson, Customer Experience Advocate
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Organizations never get a heads up before a time of unprecedented business disruption. And when the ability to collect cash is hindered, emerging from a period of disruption with a strong bottom line is nearly impossible. So, how can businesses continue to collect cash during times like these? And how can business leaders better prepare their organ…
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Episode 1: Digital Transformation Explained with Steve Smith, COO at Esker U.S.
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On our debut episode of Esker On Air, host Scott Leahy talks with Esker U.S. COO Steve Smith about the driving force behind what we do here at Esker — digital transformation. Esker helps businesses digitally transform their core processes by using Artificial Intelligence (AI) and Robotic Process Automation (RPA) to automate the manual, time-consumi…
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The dramatic conclusion..
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Chris and Dan play Monopoly. 1 v 1
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