DH has evolved from a New York Times® Best Seller to the world’s first culture coach|sulting® [coaching + consulting] company. Since 2010, we’ve shared our expertise as pioneers of culture change using scientific happiness to create profitable, adaptable cultures in 350+ organizations around the world — including companies, such as Starbucks and Sallie Mae. Join our conversation in exploring ideas, stories, experiences, and tools that create happiness in the workplace and in our lives.
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How to Manufacture Subjective Well-being | Tom Nash
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It’s one thing to survive a life-threatening illness, it’s another to thrive thereafter. Tom Nash had both his legs and arms amputated at the age of 19, the result of contracting the deadly Meningococcal Septicemia. Not that he let that stop him from achieving his goals for life. Today, he is a successful Australian DJ, a business entrepreneur, and…
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Curve Benders: Relationships that Dramatically Change our Destination | David Nour
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On this episode we talk to David Nour, one of the world's leading experts on strategic business relationships. David introduces us to the concept of "Curve Benders" which are business relationships that dramatically influence our growth and development from a linear path to an accelerated "J" curve. David discusses a 7 step process on how to meet y…
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You CAN Change Other People! | Peter Bregman & Howie Jacobson, Ph.D.
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In this episode we talk with Peter Bregman and Howie Jacobson, Ph.D. about their new book "You Can Change Other People: The Four Steps to Help Your Colleagues, Employees - Even Family - Up their Game". Peter and Howie discuss how to disarm others' defensiveness and increase their confidence to act, how to shift people from complaining to problem so…
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A Minute to Think: Conquering Business! | Juliet Funt
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In this episode, we talk to Juliet Funt, author of the new book "A Minute to Think: Reclaim Creativity, Conquer Business, and Do Your Best Work." After learning about Juliet's hilarious obsession with befriending a neighborhood cow, we get right into the good stuff! Juliet talks about what "whitespace" is in our day and how it differs from mindfuln…
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The Burnout Epidemic: The Rise of Chronic Stress & How We Can Fix It | Jennifer Moss
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Since the beginning of the pandemic, 89% of people said their work life was getting worse and only 2% rated their own well-being as “excellent”. In this episode Jennifer Moss takes us through her new book "The Burnout Epidemic" and shares what leaders can do to remedy chronic stress and burnout Spoiler alert: it’s the responsibility of the organiza…
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How to Get Customers to Come Back Again and Again | Shep Hyken
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It's fitting that Shep Hyken came back to our podcast since the name of his new book is "I'll Be Back. How to Get Customers to Return Again and Again." In this episode, Shep talks about the relationship between a good customer experience and a good employee experience and cites the golden rule as "Do unto employees as you would want them to do unto…
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Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact | Jenn Lim
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In this episode, DH co-founder and CEO Jenn Lim joins us to discuss her new book "Beyond Happiness". Jenn shares insights from the new book which picks up where Delivering Happiness left off and provides examples and models of how we can go beyond our own internal happiness and have a greater "ROI" (Ripple of Impact). Jenn recalls the process of wr…
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The Science of Happiness | Dr. Acacia Parks, Chief Science Officer at Happify
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Pre-order the follow-up book to Delivering Happiness by DH Co-Founder/CEO Jenn Lim! Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact .................................. In this episode we talk with Dr. Acacia Parks who's the Chief Science Officer at Happify Health which is a digital therapeutics company tha…
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What Do Happy People From Each U.S. State Have in Common? | Michelle Wax, The American Happiness Project
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In this episode we spoke with Michelle Wax, Founder of the American Happiness Project. In 2019, entrepreneur Michelle Wax left Boston and crossed the country in her Jeep, visiting all 50 states and talking to more than 500 people in the (literal) pursuit of happiness. She chronicled her journey in American Happiness, an independent documentary film…
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Top 10 People F#%! Ups in Organizational Change | Sunny Grosso
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In this episode, we talk with DH Culture Chief, Sunny Grosso who shares her updated list of the Top 10 People F#%! Ups in Organizational Change. Sunny describes the need for change in a post pandemic world, as many people have now seen what is most important to them. With an opportunity for a big reset, organizations are scrambling to meet the chan…
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Culture Case Study: 5 Years Later | Joe Camberato, CEO National Business Capital
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In this episode we talk with CEO of National Business Capital, Joe Camberato. Joe discusses his decision to take time to shut the business down for two full days, five years ago to go through a culture masterclass. He recalls that at the time he and his team were thriving, the business was growing and succeeding at it's pinnacle, and the culture ac…
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Team Building Using Virtual Reality! | Brett A. McCall
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In this episode you'll get to hear our podcast host, Paul Osincup try a virtual reality experience for the first time. He'll be guided by the episode guest Brett A. McCall, Founder and Chief Visionary Officer of Better Than Unicorns. After Brett guides Paul through his first VR experience, they discuss how companies are using virtual reality to bui…
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From Purpose to Profits: How a Coaching Session Led This Immigrant Woman To Become a VC Founder | Kelly Lei
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Some DH podcast listeners have wondered "What happened to the Cohost Kelly Lei?" Let's just say one of our DH coaches was too good at his job, lol. After some one on one coaching conversations Kelly realized that her purpose/dream/mission was really to find a way to provide people from traditionally underrepresented groups new opportunities to crea…
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Diversity, Equity, & Inclusion: From Buzzwords to Behaviors | Jeannine Carter
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We talk with Jeannine Carter, Founder & CEO of Incluvations about what leaders can do during these times of racial injustice and pain to create safe, inclusive, and diverse work cultures. Jeannine shares some of the basic frameworks for understanding the differences between diversity, equity, and inclusion (DEI) along with ideas for how leaders can…
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The Humor Advantage: Boosting Well-Being & Performance With Humor | Paul Osincup
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Did you know that according to the Harvard Business Review, leaders with any sense of humor are seen as 27% more motivating & admired than those who don't joke around? What about that according to the Journal of Business Psychology, people who watched funny videos on their break were twice as productive when returning to work than those who took a …
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Using Tech To Promote Connection & Innovation | Abby Guthkelch (Workplace by Facebook)
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In this episode we talk with Abby Guthkelch, Head of Global Executive Solutions for Workplace From Facebook. Abby shares from her experience working with executives from around the world about how leaders can create a more connected employee experience. We discuss how to distinguish between employee engagement and employee experience, and why it's …
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What is The Innovation Stack? | Jim McKelvey (Square Co-founder)
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In 2009, a St. Louis glassblowing artist and recovering computer scientist named Jim McKelvey lost a sale because he couldn't accept American Express cards. Frustrated by the high costs and difficulty of accepting credit card payments, McKelvey joined his friend Jack Dorsey (the cofounder of Twitter) to launch Square, a startup that would enable sm…
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What Is Your Ripple of Impact? | Elizabeth Yin
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As a ninth grader, Elizabeth Yin's best friend asked if she wanted to help out her cousin Tony with a project over winter break. With nothing else going on, she agreed and found herself putting up tables and chairs in an office for recent college graduate Tony Hsieh as he began his startup Link Exchange. Elizabeth tells us about her professional jo…
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Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company
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In this episode, I’m talking with Kevin Oakes, the head of the world’s leading HR research firm, the Institute for Corporate Productivity, or I4CP about his new book Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company. It's a combination of reliable research, relatable examples, and actionable strategies. This episode (and Kev…
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Happiness Around The World! | DH Spain, DH Egypt, and DH Mexico
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We're taking a trip around the world to chat with a few of our Delivering Happiness Global Partners. In three brief conversations with our friends at DH Spain, DH Egypt, and DH Mexico, we asked what they learned from 2020, how they plan to spread happiness In 2021, and to share a happiness habit that helps them maintain perspective when life gets d…
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The Legacy of Tony Hsieh | Alfred Lin & Fred Mossler
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All of us at Delivering Happiness were shocked and heartbroken at the passing of our Co-Founder, friend, and catalyst of the Delivering Happiness movement, Tony Hsieh. Tony was all about community and connectedness, so what better way to honor him than to talk about his ripple of impact with two of his best friends, Alfred Lin and Fred Mossler? Alo…
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Permission to Screw up | Kristen Hadeed
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Kristen Hadeed is the founder of Student Maid, a successful cleaning company that has employed thousands of students over the last decade that is known for building the next generation of leaders. In this episode, Kristen, an optimist of Simon Sinek's community, discussed how our co-founder Tony Hsieh had changed the way she viewed culture as a you…
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Leading without Authority | Keith Ferrazzi
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Join our CEO Jenn Lim and #1 NYT best-selling author and coach, Keith Ferrazzi, the leading expert in executive team transformation, to discover how teams can collaborate to “go higher together.” Learn distinct “Co-Elevation®” practices that you can use to connect people more deeply with your mission, and to their fellow team members. In this time …
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Game Changing Leadership During Uncertain Times | Molly Fletcher
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It is always so inspiring to hear from a powerful female leader. Jenn Lim was interviewed by Molly Fletcher in her Game Changers Podcast. We love her podcast, so we are so happy to now have Molly to be on our DH Podcast! She was called the female Jerry Maguire. Let's hear from her the similarities between training fearless leaders vs game changing …
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The Future of Hiring: How One School is Diversifying Your Candidate Pool | Lambda School
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While AI/ML and robotic automation are going to displace lots of jobs in the world, they are also creating lots of jobs. A Korn Ferry study found that there will be 85 million jobs unfilled and 8.5 trillion unrealized revenue by 2030 if we don't do something. The biggest challenge of the future of work is not that robots will take over all our jobs…
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Gaming for Good, Can a Video Game Teach Empathy? | Lual Mayen
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Lual Mayen is a gaming developer and a former refugee from South Sudan who was born in the midst of his family's search journey for safety. His mother saved $300 for 3 years to buy his first laptop and he walked 3 hrs daily to teach himself how to play and then build video games. Salaam, the game Mayen originally developed so children in the camp c…
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Strategy and Culture Should Eat Together | Carlos Piera Serra
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“Culture eats strategy for breakfast”, a phrase originated by Peter Drucker, but our Global Happiness Navigator, Carlos Piera Serra, says that "Strategy and Culture should eat together"! And we of course agree! He is here to share that culture needs to be embedded in the organization and business strategy. If not, your values or culture are just pl…
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Ubuntu - Could this be the Secret for us to finally get along? | Shola Richards
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Shola is one of the happiest man we talked to on the DH Podcast! It's crazy to think that this positive man was actually in such a toxic work environment that made him attempt to commit suicide. As a highly sensitive person (HSP), he now uses this experience and the philosophy of Ubuntu to dismantle toxic work culture and enhance people's every day…
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Supporting Customer Service Through the Coronavirus Crisis | AI Insights from Tethr
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Continuing with our Customer Service theme, we will explore the future trends for Customer Service. Tethr, an AI-powered conversation Intelligence platform, did a research analyzing roughly 1 Million customer service calls with cross-section of industries with a proprietary 250-variable algorithm that measure customer experience. Matt Dixon, Tethr'…
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How to WOW Your Clients with Amazing Customer Experiences | Shep Hyken
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We invited Shep Hyken, an international customer service and experience expert, to join us to talk about how to create amazing customer experience. While we at Delivering Happiness talk about WOW customer service a lot, Shep thinks that we should change our wording to amazing customer experience. Learn from him what the difference is! Here are some…
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Redefining Fun in the Workplace to Increase Performance | The Fun Dept.
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In this episode, we are talking, laughing and giving with our friend Nick Gianoulis, the Godfather of Fun from The Fun Dept. We talk about how to infuse fun in work to increase productivity, because no one needs to get motivated to have fun. We talk about how Fun is something you can use to make your good company GREAT, the different types of fun, …
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Lessons Learned from Measuring Employees' Mood | 2DAYSMOOD
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In this episode, we are "traveling" to the Netherlands to interview a company called 2DAYSMOOD that measures companies' moods. We are interviewing two of their leaders from North America and the Netherlands. We talk about the difference between the trends they see In Europe vs. North America, what they are seeing pre and post COVID, the benefits of…
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Re-establish Culture in the Midst of FUD (Fear Uncertainties & Doubt) | Shereen Eltobgy
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Meet our Happiness Orchestrator Shereen H. Eltobgy [SheShe], a founding member of DH’s coach|sulting® team who has guided organizations along their culture journey through our DH Coach|sulting® Services (masterclasses, tailored workshops, leading-edge programs, and executive coaching). She's passionate about creating leaders, teams and engaging wor…
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Empathetic Leadership in an Adaptive Age | Jenn Lim
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Who better to open up our Podcast than Jenn Lim, our fearless, innovative CEO and co-founder of Delivering Happiness. From her 20+ years of lessons learned in culture and consulting, the proven results from transforming company cultures come back to her simple mission: to inspire science-based happiness, passion, and purpose at work, home, and in e…
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