Conflict Resolution - US Border Security Checkpoint Case Study

Conflict Skills

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1+ y ago 42:46

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In this episode of the podcast, I analyse a conflict case study and show how we can use different frameworks to understand what is happening and develop options for responding. The situation I discuss is an audio recording from dash cam footage of a driver stopped at the US border and refusing to answer a question about whether he is a US citizen. This type of situation can be difficult to manage in the moment and it's easy to react in a way that makes things worse. I go through a number of options for responding to this type of person, who could be classified as a 'high conflict personality'.If you work in a role dealing with difficult people then you can take the same tools I discuss and apply to your own situation.

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#MBA #Business #Conflict Resolution #Fitness #Mental Health #Conflict Resolution Training #Conflict Training #Podcasting Education #Self-Improvement #Simon Gooding #Conflict Management #Communication Skills #Soft Skills #Staff Conflict #De-escalation Training #Managing Difficult Conversations