How To Deal With Staff Using Phone At Work

Conflict Skills

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1+ y ago 40:52

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In this episode of the podcast, I talk about how to deal with a situation where someone keeps using their phone inappropriately at work. This is a common challenges for a lot of businesses and as people continue to become more addicted to their phones, it will likely not be something that goes away any time soon. When staff are using their phone at work it can create a range of issues, from declines in productivity , increasing errors, it can impact communication and team performance and also give customers a negative impression. I explain how to analyse a conflict situation and deal with someone using their phone in a candid and direct way, gradually escalating the level of assertiveness that is used.

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