Artwork

Player FM - Internet Radio Done Right
Checked 2d ago
Adicionado há sete anos atrás
Conteúdo fornecido por Dr. Joseph A. Michelli. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Dr. Joseph A. Michelli ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
Player FM - Aplicativo de podcast
Fique off-line com o app Player FM !
icon Daily Deals

Customer Experience (CX) Day - Celebrating the Power of Partnership

5:15
 
Compartilhar
 

Manage episode 443351877 series 2376179
Conteúdo fornecido por Dr. Joseph A. Michelli. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Dr. Joseph A. Michelli ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

In this episode, Dr. Michelli discusses his role as a visiting assistant professor of service excellence and announces the new Master of Science in Customer Experience program at Campbellsville University. He recounts his partnership with Dr. Joseph Hopkins, the university's president, which led to the development of this innovative degree program aimed at cultivating leaders in customer-centric strategies across diverse industries.

The program, designed in line with core competencies from the Customer Experience Professionals Association (CXPA), focuses on cultivating expertise in CX culture, insights, design, governance, and innovation. It's structured to equip students with the necessary tools to enhance customer journeys, build strong customer relationships, and foster brand loyalty across various business sectors, including healthcare, transportation, and retail.

Dr. Michelli also shares valuable lessons on forming successful business partnerships:

  • Entertain Partnership Opportunities: Embrace collaborations that align with your values and offer mutual benefits.
  • Conduct Due Diligence: Vet potential partners thoroughly to build a partnership on a solid foundation.
  • Identify Complementary Strengths: Partner with organizations whose strengths enhance your capabilities.
  • Focus on Shared Challenges: Align with partners who share your passion for addressing specific problems.
  • Develop Actionable Solutions: Collaboratively create innovative solutions that address identified challenges.
  • Invest in the Partnership: Commit to open communication, consistent effort, and trust in the partnership process.

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

  continue reading

574 episódios

Artwork
iconCompartilhar
 
Manage episode 443351877 series 2376179
Conteúdo fornecido por Dr. Joseph A. Michelli. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Dr. Joseph A. Michelli ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

In this episode, Dr. Michelli discusses his role as a visiting assistant professor of service excellence and announces the new Master of Science in Customer Experience program at Campbellsville University. He recounts his partnership with Dr. Joseph Hopkins, the university's president, which led to the development of this innovative degree program aimed at cultivating leaders in customer-centric strategies across diverse industries.

The program, designed in line with core competencies from the Customer Experience Professionals Association (CXPA), focuses on cultivating expertise in CX culture, insights, design, governance, and innovation. It's structured to equip students with the necessary tools to enhance customer journeys, build strong customer relationships, and foster brand loyalty across various business sectors, including healthcare, transportation, and retail.

Dr. Michelli also shares valuable lessons on forming successful business partnerships:

  • Entertain Partnership Opportunities: Embrace collaborations that align with your values and offer mutual benefits.
  • Conduct Due Diligence: Vet potential partners thoroughly to build a partnership on a solid foundation.
  • Identify Complementary Strengths: Partner with organizations whose strengths enhance your capabilities.
  • Focus on Shared Challenges: Align with partners who share your passion for addressing specific problems.
  • Develop Actionable Solutions: Collaboratively create innovative solutions that address identified challenges.
  • Invest in the Partnership: Commit to open communication, consistent effort, and trust in the partnership process.

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

  continue reading

574 episódios

Todos os episódios

×
 
Loading …

Bem vindo ao Player FM!

O Player FM procura na web por podcasts de alta qualidade para você curtir agora mesmo. É o melhor app de podcast e funciona no Android, iPhone e web. Inscreva-se para sincronizar as assinaturas entre os dispositivos.

 

icon Daily Deals
icon Daily Deals
icon Daily Deals

Guia rápido de referências

Ouça este programa enquanto explora
Reproduzir