The One With CX Automation - Jasen Williams Global VP Corporate Marketing Verint E168 CX Passport podcast

The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168

3M ago 32:35

Conteúdo fornecido por Rick Denton. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Rick Denton ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?...

CHAPTERS

0:00 Introduction

2:26 Power of storytelling in business

6:13 AI allows cost cutting AND better customer experience

10:18 Balancing Human and Tech in CX

14:40 GREAT example of using AI to improve agent experience

16:45 1st Class Lounge

21:32 AI Benefits NOW…not years from now

25:55 Gaining Buy-In for AI implementation

30:34 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to Verint for your sponsorship of this episode.

Episode resources:

Verint: https://www.verint.com/

Jasen LinkedIn: https://www.linkedin.com/in/jasenwilliams/

Fishing Booker: https://fishingbooker.com/

CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship

180 episódios