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The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195
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🎤🎞️CX evolves AND the core stays the same “The one with the core principles” with Neal Berg CX Strategist at Evolve Partners in CX Passport Episode 195🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction to Neal Berg and CX Expertise
2:02 Gaining Buy-In for CX in Large Organizations
5:00 Adapting CX for Global Brand Perceptions
8:06 Making Strategic Choices in CX by Region
10:34 Future-Proofing Business with Agility
13:49 Core Principles of CX in Modern Business
17:07 The Power of Storytelling in Customer Experience
19:15 1st Class Lounge
26:01 Applying CX to Service Providers Without a Department
29:30 Success Story: CX Transformation at K Jewelers
32:08 How to Connect with Neal Berg for CX Insights
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Episode resources:
Neal LinkedIn: https://www.linkedin.com/in/nealberg/
197 episódios
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