The One With The People Heroes - Celia Fleischaker CMO At Isolved E160 CX Passport podcast

The one with the people heroes - Celia Fleischaker CMO at isolved E160

2M ago 31:59

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🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?...

CHAPTERS

0:00 Introduction

3:05 Blending Marketing and Experience

6:28 Defining Employee Experience

8:49 Employee Experience and Tangible Business Value

13:50 Employee Expectations and Customer Experience

18:26 1st Class Lounge

23:03 Employee Concerns about AI

26:15 Best examples of Employee and Customer Experience

29:37 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to isolved for your sponsorship of this episode.

Episode resources:

isolved Website: https://www.isolvedhcm.com/

Celia LinkedIn: https://www.linkedin.com/in/celiafleischaker/

CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship

168 episódios