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Brad Stoddard on Enhancing Mental Health Care: Insights and Innovations
Manage episode 420403977 series 3358440
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**Episode: Enhancing Patient Experience and Creating a Positive Culture**
**Overview:**
In this episode, Brad Stoddard joins Mark Leeds on "Health Matters" to discuss the significance of providing exceptional patient care in mental health services. Brad, the owner of Sunrise Mental Health, shares insights into creating a welcoming environment for patients and the importance of customer experience in healthcare.
**Key Points Discussed:**
1. **Creating a Comforting Environment:**
- Brad emphasizes the impact of a calm and pleasant environment at his clinic, focusing on patient comfort and relaxation. Mark shares his positive experience at a orthodontist with a coffee bar, underscoring the importance of creating a welcoming waiting area.
2. **Patient Experience and Caretaker Appreciation:**
- Both guests stress the importance of enhancing the patient experience, including offering treats for caretakers and ensuring friendly staff interactions to foster a caring atmosphere.
3. **Business Aspects in Healthcare:**
- Brad delves into the administration side of mental health care, highlighting the significance of handling business aspects like billing and customer service. He emphasizes the need for analyzing and improving the patient journey for quality care.
4. **Telehealth Services and Patient Engagement:**
- The discussion delves into offering telehealth services in Arizona and the benefits for patients in remote areas. Brad emphasizes the role of patient interaction in growing a practice and obtaining referrals, with a focus on maintaining quality care over expansion.
5. **Support for College Students:**
- Brad shares his experience in serving college students from major universities in Arizona, stressing the impact of COVID on mental health needs. The importance of quick access to care, fast response times, and high customer service is highlighted.
6. **Establishing a Positive Culture:**
- The conversation touches on the significance of company culture, proactive measures, and hiring staff with shared values to ensure high standards of care.
**Closing Thoughts:**
Mark and Brad conclude by discussing the importance of each person's role in a business and the value of maintaining a positive workplace culture. They highlight the need for healthcare providers to prioritize patient experience and engagement to deliver quality care effectively.
Please visit Sunrise Mental Health here: https://www.srmentalhealth.com/
And our podcast websites here: https://drleeds.com and https://therehab.com
**Overview:**
In this episode, Brad Stoddard joins Mark Leeds on "Health Matters" to discuss the significance of providing exceptional patient care in mental health services. Brad, the owner of Sunrise Mental Health, shares insights into creating a welcoming environment for patients and the importance of customer experience in healthcare.
**Key Points Discussed:**
1. **Creating a Comforting Environment:**
- Brad emphasizes the impact of a calm and pleasant environment at his clinic, focusing on patient comfort and relaxation. Mark shares his positive experience at a orthodontist with a coffee bar, underscoring the importance of creating a welcoming waiting area.
2. **Patient Experience and Caretaker Appreciation:**
- Both guests stress the importance of enhancing the patient experience, including offering treats for caretakers and ensuring friendly staff interactions to foster a caring atmosphere.
3. **Business Aspects in Healthcare:**
- Brad delves into the administration side of mental health care, highlighting the significance of handling business aspects like billing and customer service. He emphasizes the need for analyzing and improving the patient journey for quality care.
4. **Telehealth Services and Patient Engagement:**
- The discussion delves into offering telehealth services in Arizona and the benefits for patients in remote areas. Brad emphasizes the role of patient interaction in growing a practice and obtaining referrals, with a focus on maintaining quality care over expansion.
5. **Support for College Students:**
- Brad shares his experience in serving college students from major universities in Arizona, stressing the impact of COVID on mental health needs. The importance of quick access to care, fast response times, and high customer service is highlighted.
6. **Establishing a Positive Culture:**
- The conversation touches on the significance of company culture, proactive measures, and hiring staff with shared values to ensure high standards of care.
**Closing Thoughts:**
Mark and Brad conclude by discussing the importance of each person's role in a business and the value of maintaining a positive workplace culture. They highlight the need for healthcare providers to prioritize patient experience and engagement to deliver quality care effectively.
Please visit Sunrise Mental Health here: https://www.srmentalhealth.com/
And our podcast websites here: https://drleeds.com and https://therehab.com
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