How to Build Customer Trust in the Auto Repair Industry with Jessa Boyd and Tilly Corser

Gearbox Podcast

Player FM - Internet Radio Done Right

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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/on-the-bus-with-troy-vollhoffer">On the Bus with Troy Vollhoffer</a></span>

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On the Bus with Troy Vollhoffer

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Troy Vollhoffer, owner and founder of Country Thunder Music Festival, invites the biggest country artists to join him for a one-on-one celebrity interview “On the Bus”. As Troy opens his home, his tour bus, and festival venues to his audience for behind the scenes conversations, he asks exclusive questions, discusses festival do’s and don'ts, and highlights the tracks you will hear on stage at Country Thunder this summer. Guests include Dustin Lynch, Koe Wetzel, Tigirlily Gold, Dierks Bentley, Bailey Zimmerman, Jon Pardi, Ashley McBryde and countless other music industry legends, taking you backstage to share stories of their concerts, their careers, and their entertainment industry journeys. Be ready to be thunderstruck, On the Bus with Troy Vollhoffer.

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In this episode, Jimmy Purdy welcomes Jessa Boyd and Tilly Corser from George's Friendly Auto Service in Lincoln, CA. Jessa shares her experience of classes not aligning with her goals, emphasizing the value of researching instructors and reaching out to experienced individuals. The trio also talk through the ethical considerations of offering free diagnostics and the importance of building trust with customers through transparent communication. Also, listen and learn about the innovative dispatching system at George's Friendly Auto Service, which has boosted efficiency by matching work to technicians' strengths.

00:00 Building relationships with customers is key.
09:00 Thorough inspections are essential to avoid misunderstandings.
11:16 Rechecking inspection for thorough and accurate results.
21:15 Dispatch based on strengths for the efficient shop.
24:55 Embracing growth and learning in the industry.
29:59 Using different concepts in the real world.
37:58 Simplifying complex information to gain customer trust.
41:03 Reevaluate approach, avoid over-analyzing, trust intuition.
44:00 Over the phone, build rapport, create doubt, explain complex.
50:04 "Goal determines direction; quick vs comprehensive service."
58:59 Seeing diverse opinions, learning, and respecting differences.
01:04:19 Controversial topic of paying for coaching was discussed.
01:07:33 Misaligned goals with instructor, seek prior advice.
01:10:33 Secretly invited Tilly to join last minute.