))
Interview with ResultsCX CEO Rajesh Subramaniam
Manage episode 398793292 series 2793637
Conteúdo fornecido por David E. Williams. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por David E. Williams ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
Rajesh Subramaniam has always been the "numbers guy." He leveraged his early aptitude into professional success, currently as CEO of ResultsCX.
The discussion delves into the challenges and advancements in customer experience within the healthcare sector. Emphasizing the industry's shift towards a more consumer-centric model, we explore critical topics such as customer retention, the integration of omnichannel strategies, and balancing digital and personal customer interactions. This episode provides a comprehensive examination of the methods employed to maintain customer satisfaction and loyalty, showcasing the pivotal role of companies like Results CX in guiding the healthcare industry's future.
Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.
191 episódios
Compartilhar
