HCH015: Moriya Rockman: Learning from the luxury sector

Holiday Cottage Handbook

Join host James Varley for an in-depth chat with short-term rentals industry expert, Moriya Rockman, the Co-Founder of Smiling House, Triangle Luxury, and Villa Tracker.
Moriya discusses her journey in the short-term rentals space, shares key knowledge from her career, and outlines what everyone can learn from the luxury sector.

If you have any interest in vacation rentals, this episode is not to be missed. Moriya is a highly regarded thought leader and the knowledge she shares here is second-to-none.
3:18 Moriya’s journey in the short-term rentals industry

5:32 Luxury vacation rentals are thriving

5:48 Key learnings from the industry

7:15 Be an ambassador for your destination

9:55 What everyone can learn from the luxury sector

12:56 Invite your guests to be part of the community

14:37 Work with other hosts

15:50 Trends that Moriya is embracing

17:45 What Moriya is most excited about in the short-term rentals industry

19:03 Travel professionals are starting to offer vacation rentals rather than hotels

21:34 Airbnb changed the industry – and property managers who are wavering need to hold on

24:46 We need to keep the personal touch and use tech in the right way

27:36 Favourite brand in the STR space: Guesty / shout-out to Jodie Stirling

29:33 Best advice to a new company: work on your brand, find your identity, and get a property management system from day one

Links mentioned:

Holiday Cottage Handbook website

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Smiling House

Triangle Luxury

Villa Tracker

Guesty

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