146 -Improving Communication: The Difference Between Hearing and Listening

Make a Difference

Summary:

Welcome to "Make a Difference," a podcast focused on reflection and self-improvement. Hosted by Mark Quinn, the show aims to help listeners get unstuck and improve their personal outlook. In this episode, Mark discusses the difference between listening and hearing, using a quote from Roy T. Bennett as a starting point. He emphasizes the importance of active listening and how it can enhance communication and understanding. Mark explores various strategies for teaching and modeling active listening, including creating a supportive environment, acknowledging instances of excellent active listening, and practicing active listening regularly. The episode concludes with a reminder to be the one who listens with curiosity.

Key Takeaways:

1. Listening with curiosity allows us to understand what's behind the words. (Less than 20 words)
2. Active listening is a skill that develops with practice and patience. (Less than 20 words)
3. Modeling active listening through eye contact, nodding, and verbal cues can encourage others to do the same. (Less than 20 words)
4. Building trust through active listening involves reflecting back what the speaker has said and challenging them to process it. (Less than 20 words)
5. Remind participants to practice active listening regularly and highlight the benefits it brings. (Less than 20 words)

Quotes:

• "Listen with curiosity, speak with honesty, act with integrity." - Roy T. Bennett (15 words)
• "The greatest problem with communication is we don't listen to understand, we listen to reply." (14 words)
• "Model active listening by engaging in a conversation with a willing participant." (13 words)
• "Let me make sure that I heard you right." (8 words)
• "Be the one to listen with curiosity today." (8 words)

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Make a Difference is sponsored by Katherine Miracle.

With 20+ years of experience doing professional development, team development, branding and marketing, Katherine knows how to help you get a big impact with training. Katherine has broad experience in Corporate America, Large and Small Non-Profits, Universities, and Small Businesses. Her Branding, PR, Marketing, Professional Development and Event Planning skills have help many organizations thrive.

Her new book, Inquisitive Culture: Your Secret Weapon to Surviving Today's Workplace Culture and Changing It! The Communication Revolution That Listens, Challenges and Protects is available on Amazon: https://www.amazon.com/Inquisitive-Culture-Communication-Revolution-Challenges/dp/1977223478