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(Part 2) How to Craft a Legendary Brand and Create Raving Fans with Scott Wozniak

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Manage episode 429654291 series 2800651
Conteúdo fornecido por Tier 11. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Tier 11 ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

In this episode, Scott Wozniak shares the secrets behind creating a powerful customer experience engine that turns satisfied customers into raving fans. Scott discusses the importance of operational excellence, personalized service, crafting memorable moments, and the need for businesses to build trust and demonstrate genuine care for their customers. Using lessons from Chick-fil-A and the wisdom of Obi-Wan Kenobi, Scott explains how businesses can differentiate themselves by celebrating their customers' successes and creating unforgettable experiences. Tune in to learn how to elevate your brand and leave a lasting impact on your audience.

Chapters

  • 00:00:00 - Kickoff: Introduction to the Customer Experience Engine with Scott Wozniak
  • 00:01:12 - Essential Insights: The Power of Operational Excellence
  • 00:02:20 - Building Bridges: Trust through Consistency
  • 00:05:45 - The Value of Consistency: Why Customers Return
  • 00:10:48 - The Personal Touch: Showing You Care with Personalized Service
  • 00:17:17 - Magic Moments: Creating Memorable Experiences
  • 00:20:06 - Wisdom from Star Wars: Obi-Wan's Mentorship Lessons
  • 00:21:27 - Fan Frenzy: Turning Customers into Raving Fans
  • 00:23:29 - Real-world Examples: Chick-fil-A's Memorable Moments
  • 00:25:48 - Victory Lap: Celebrating Business Wins
  • 00:26:53 - Industrial Celebrations: Nucor's Unique Ways of Honoring Clients
  • 00:29:28 - Success Metrics: Tracking and Celebrating Milestones
  • 00:34:03 - Connect with Scott Wozniak: Insights and Opportunities

LINKS AND RESOURCES:


Thanks so much for joining us this week. Want to subscribe to Perpetual Traffic? Have some feedback you’d like to share? Connect with us on iTunes and leave us a review!

  continue reading

500 episódios

Artwork
iconCompartilhar
 
Manage episode 429654291 series 2800651
Conteúdo fornecido por Tier 11. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Tier 11 ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

In this episode, Scott Wozniak shares the secrets behind creating a powerful customer experience engine that turns satisfied customers into raving fans. Scott discusses the importance of operational excellence, personalized service, crafting memorable moments, and the need for businesses to build trust and demonstrate genuine care for their customers. Using lessons from Chick-fil-A and the wisdom of Obi-Wan Kenobi, Scott explains how businesses can differentiate themselves by celebrating their customers' successes and creating unforgettable experiences. Tune in to learn how to elevate your brand and leave a lasting impact on your audience.

Chapters

  • 00:00:00 - Kickoff: Introduction to the Customer Experience Engine with Scott Wozniak
  • 00:01:12 - Essential Insights: The Power of Operational Excellence
  • 00:02:20 - Building Bridges: Trust through Consistency
  • 00:05:45 - The Value of Consistency: Why Customers Return
  • 00:10:48 - The Personal Touch: Showing You Care with Personalized Service
  • 00:17:17 - Magic Moments: Creating Memorable Experiences
  • 00:20:06 - Wisdom from Star Wars: Obi-Wan's Mentorship Lessons
  • 00:21:27 - Fan Frenzy: Turning Customers into Raving Fans
  • 00:23:29 - Real-world Examples: Chick-fil-A's Memorable Moments
  • 00:25:48 - Victory Lap: Celebrating Business Wins
  • 00:26:53 - Industrial Celebrations: Nucor's Unique Ways of Honoring Clients
  • 00:29:28 - Success Metrics: Tracking and Celebrating Milestones
  • 00:34:03 - Connect with Scott Wozniak: Insights and Opportunities

LINKS AND RESOURCES:


Thanks so much for joining us this week. Want to subscribe to Perpetual Traffic? Have some feedback you’d like to share? Connect with us on iTunes and leave us a review!

  continue reading

500 episódios

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