Ep 304: Pos Malaysia CEO Charles Brewer on transformation, strategy, and sustainability

Postal Hub podcast

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1y ago 18:28

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Pos Malaysia Group CEO Charles Brewer discusses the postal operator's transformation strategy and its sustainability push:

Board's remit to transform and turnaround Pos Malaysia
No glitter without the basics!
The need to focus on core logistics functions, including parcel delivery performance
Understanding customers' needs
The three parts of Pos Malaysia's strategy: fix the basics, transforming the core, and creating incremental value
Competition in the Malaysian delivery sector
Monopoly on letters, improvement in quality of service
Different approach to regulated and non-regulated business
Value-add for mail
Transition from letter-centric to parcels-centric business
Inflation and spending power - impact on parcel volumes
Retailers in-sourcing logistics
Start-ups and new delivery entrants
Leveraging retail / post office network
Communicating with the parcel recipient
Using WhatsApp in parcel delivery notifications and interactions
USO - letters and post offices in rural areas
Pos Malaysia's sustainability roadmap
Introducing electric vehicles to the delivery fleet
Solar power in the Pos Malaysia network

347 episódios

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