Ep 336: New trends in e-commerce impacting delivery

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5M ago 23:13

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Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer.

The factors driving modern e-commerce
Why convenience is important
E-commerce allowing customers to find bargains
Decisions shoppers make when purchasing online
Products need to be aligned with consumers' expectations
Barriers to e-shoppers returning to an e-commerce website
Consumers want to avoid returns
Cost and environmental considerations of e-commerce returns
Inconvenience to consumers of dealing with returns
Statistics on e-commerce returns
C2C e-commerce embraced by online shoppers
Social selling, and how it showcases products
Home delivery popularity trends
Tracking, rescheduling, and predictability for home delivery
Next day delivery, alternative delivery locations, and out-of-home delivery
E-commerce product categories across Europe

347 episódios

#Business #E-Commerce #Ian Kerr #Postal Hub