Delivering Five-Star Masonry Service

Get the Intel

Betty Mooney is the President of Brick Restoration Inc. - the largest masonry repair and restoration company serving the Greater Houston & Dallas/Ft. Worth Metro areas. The company serves over 2000 customers annually, boasting hundreds of 5-star reviews as a testament to their exceptional work. As the leader of the business for more than a decade, Betty ensures that Brick Restoration upholds its core principle of restoring properties to their original beauty. Under her guidance, the company continues to expand its services and influence with the aim of setting a new standard in masonry repairs across the industry.

Here’s a glimpse of what you’ll learn: • Delivering Five-Star Service: Commitment to undetectable repairs and customer satisfaction. • Managing Family Business Dynamics: Insights on collaboration and implementing strong processes. • Leveraging Business Tools and Strategies: Utilizing EOS, "Scaling Up," and AI for growth and efficiency. • Optimizing Customer Service and Processes: Emphasizing streamlined procedures and excellent service. • Building a Lasting Legacy: Maintaining communication standards and ensuring generational transition.

In this episode, Chad Gill interviews Betty Mooney, the president of Brick Restoration, Inc., discussing their focus on masonry repair and restoration services. Betty highlights the company's commitment to providing a five-star service experience, emphasizing undetectable repairs and customer satisfaction.

Betty shares insights on managing the family business with her sister and implementing strong processes for success. The conversation delves into topics like utilizing tools such as EOS and scaling up, adapting to new technologies like AI for business operations, and maintaining a legacy of improving properties and lives through Brick Restoration's work.