Ep 138: Kayleigh Fazan on Revolutionizing Global Retail

SHINY HAPPY PEOPLE with Vinay Kumar

Meet Kayleigh Fazan, the visionary founder of The International Retail Academy, a pioneering force in the global retail industry. With an unwavering commitment to elevating customer experiences, Kayleigh has championed a transformative ‘bottom-up’ approach, fostering a new era of excellence in the world of retail.
For over 15 years, Kayleigh has been on a mission to empower shopfloor teams within global retail brands, equipping them with the essential soft skills needed to excel in an ever-evolving marketplace. A renowned expert in retail leadership, Kayleigh has led countless brands on a journey towards customer-centric success, arming them with the tools to create meaningful connections with their clientele.
Hit play to listen to her roaring success of a story!
[03:23s] Her journey into retail
[10:02s] Exploring the global landscape of retail
[15:47s] “Don’t lose touch with the shop floor ever!”
[28:49s] Starting her entrepreneurial journey
[37:39s] Return of the retail stores post COVID
[51:16s] RWL Read ‘The Culture Map’ by Erin Meyer and ‘Uplifting Service’ by Ron Kaufman; Tony Robbins’ podcast
More about Kayleigh’s work at The International Retail Academy
Connect with Kayleigh on LinkedIn
Connect with Vinay on X (formerly Twitter) and LinkedIn
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