#17: Indi Young — Healthy People for Healthy Products: The Art of Deep Listening

The Ally Show

In this conversation, Ali chats with Indi Young about the power of listening and empathy in building products and brands. They discuss the practice of deep listening and the steps to improve rapt attention. They also explore the impact of toxic work cultures on mental health and the need for broader protections in the workplace. Indi emphasizes the role of individuals in creating change and suggests forming groups, talking to HR, and organizing lunch meetings to address these issues. They also touch on the potential of AI in freeing up human resources for more meaningful work and measuring the value of products based on user needs and well-being.
About Indi Young:
Indi Young is a pioneering problem-discovery researcher and solution strategist. With over 30 years of experience, Indi has developed methods centered on inclusive and purpose-driven research, helping teams design solutions that align with various thinking styles. As a founding partner of Adaptive Path and the creator of mental model skylines, she has deeply influenced user research and product design. Indi also authored three books, including Practical Empathy, Mental Models, and Time to Listen. As one of the impactful voices in product development, Indi continues to share her expertise through teaching, coaching, and public speaking.
Links:
Indi Young Web and Courses: https://indiyoung.com
Time to Listen (Book): https://a.co/d/bBooU8t
Indi Young on Linkedin: https://www.linkedin.com/in/indiyoung/
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Capítulos

1. Intro to This Episode (00:00:00)

2. Introduction and Appreciation for Indi Young (00:03:12)

3. Steps to Improve Rapt Attention (00:07:20)

4. Different Listening Techniques for Different Contexts (00:09:20)

5. The Importance of Energy and Context in Listening (00:11:14)

6. The Artistic Nature of Podcasting and Self-Reflection (00:13:00)

7. Creating Healthy Products and Supporting Employees (00:18:47)

8. Challenges in Leaving Toxic Work Cultures (00:23:11)

9. The Importance of Taking Time to Absorb Conversations (00:28:17)

10. Reframing AI and Measuring Value (00:31:07)

11. The Power of Listening Deeply (00:38:30)

12. Reactions and Impact (00:45:14)

13. The Green Future (00:47:43)

14. The Ripple Effect (00:52:32)

15. Creating a Safe Space (00:56:26)

16. You Can Do It (00:58:35)