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Unreasonable Hospitality: Transforming Business with Personalized Service | Ep. 003
Manage episode 413145023 series 3484383
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Welcome to a brand-new episode of The Good, The Bad, and the Foodservice Industry, where we explore the intricacies and tales from the heart of the foodservice world.
We're bringing you a thought-provoking discussion on-site from the MAFSI 2024 conference around "Unreasonable Hospitality," a book written by Will Guidara, the former general manager of the renowned Eleven Madison Park in New York City. The book is structured as a series of powerful reflections, aiming to inspire businesses and individuals alike to elevate their approach to hospitality. Through his unique lens, Guidara argues that the essence of a memorable dining experience extends far beyond the food itself—it's about the warmth and care that guests receive, creating lasting memories.
Whether you're a restaurant owner, rep, or manufacturer, Unreasonable Hospitality offers valuable lessons on creating memorable experiences that can distinguish your business and enrich your personal life.
Capítulos
1. Cold Open (00:00:00)
2. Start of Show (00:00:30)
3. Introducing Unreasonable Hospitality by Will Guidara (00:01:04)
4. Customer Service and Personalized Emails (00:03:02)
5. Charlie Trotter's — Service above and beyond expectation (00:06:02)
6. Human desire to be serviced (00:11:59)
7. Extreme ownership and taking responsibility (00:13:36)
8. Memorable experiences — the fine dining hot dog (00:14:49)
9. Teaching the next generations (00:17:31)
10. Impactful experience through customer touch points (00:18:26)
11. Errors as opportunity for unreasonable hospitality (00:20:42)
12. Bringing a client to see the cherry blossoms bloom (00:21:30)
13. Audience Participation (00:22:47)
14. Unforgettable concierge — Rob Vass, Permul Ltd. (00:23:02)
15. Emailing end-users as manufacturer — Lori Barger, EmberGlo (00:25:33)
16. Eleven Madison Park's attention to detail — tabletop branding (00:26:44)
17. Being Personable — Peyton Smith, One Source Reps (00:27:24)
18. Love, Forgiveness, and Gratitude (00:28:32)
19. Lifting Someone Up — Chris Little, CLV Marketing (00:29:41)
20. Unique Use of Logo — Leaving an Impression (00:30:40)
21. Going above and beyond — Clint Reed, Wellbilt (00:31:30)
22. Summarizing Unreasonable Hospitality (00:32:40)
23. EoS (00:33:53)
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