616 ConnectWise RPA: AI Integration Mastery

Uncle Marv's IT Business Podcast

Join the revolution of IT as we chat with Jeff Bishop from ConnectWise, who lifts the veil on the future of automation and AI. Our conversation takes off from a tale of a complex client relocation, seguing into Jeff’s exciting reveal of ConnectWise's latest innovations in robotic process automation.

Jeff describes how their RPA solution goes beyond just bots, also including more comprehensive workflow automation capabilities that can be triggered by various inputs like web hooks or forms. He emphasizes how these tools are designed to save time and increase efficiency for MSPs.

Jeff also introduces ConnectWise's new AI assistant, Sidekick, which is being integrated across their entire product suite. Sidekick leverages machine learning to augment tasks like ticket triage, calendar management, and opportunity analysis. Jeff explains how Sidekick is part of their "hyper automation" strategy, where AI complements human efforts by automating repetitive tasks.

Key Takeaways

• ConnectWise is relaunching Automation Nation as a quarterly event focused on their automation and workflow tools
• Their RPA and workflow automation offerings go beyond just bots, providing comprehensive automation capabilities
• ConnectWise is integrating AI through their Sidekick assistant across their product suite to enable "hyper automation"
• Gathering partner feedback is crucial to ensure these new AI-powered features meet the needs of MSPs

Links from the show

Florida Man Stopped from taking teen to furry convention: https://tinyurl.com/4r4n7j76

• Video version: https://tinyurl.com/bddze8e3

Florida Woman Arrested for Playing "21" at Walmart: https://tinyurl.com/23m7bdsx

Channel Pro Live in Orlando, April 10-11, 2024: https://orlando.channelpronetwork.com/e/2138610102

Pax8 Beyond Conference in Denver, June 9-11, 2024: https://www.pax8beyond.com/

Techcon Unplugged in Hanover, MD, September 12-14, 2024: https://techconunplugged.com/

=== Show Information

Website: https://www.itbusinesspodcast.com/

Host: Marvin Bee

Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

One-Time Donation: https://www.buymeacoffee.com/unclemarv

=== Music:

Song: Upbeat & Fun Sports Rock Logo

Author: AlexanderRufire

License Code: 7X9F52DNML - Date: January 1st, 2024