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Gabfocus Self Storage Podcast

Melissa Huff, Josh Huff, Tommy Nguyen

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Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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Spirituality in Leadership is a platform for conversations with leaders at all levels about bringing our spiritual dimensions to our leadership, our teams, and our workplaces in order to achieve greater success and fulfillment, and to build and sustain healthier organizations. “Spiritual dimensions” refer to the parts of each individual that might be deemed "spiritual," beneath the body, mind and emotions. Essentially, we will be exploring core human qualities such as presence, acceptance, l ...
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A podcast with a fresh and pragmatic approach to inspiring men and leading them through a sober life. Our mission is to serve men throughout the various stages of addiction and recovery by producing relatable content from relatable voices that will help to recalibrate their view on life and on themselves. Through action and community we will build the foundation of our future on sober ground. Let's go!
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In this special 100th episode, we revisit our very first topic from two years ago- work life balance. Whether you own a business or just work for one, the motivation behind your work ethic drives everything you do, from the amount of time you spend with your family to the effort you put into your job. We discuss our own work life balance, the "Why"…
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If you agree that healing is for everyone, this conversation will challenge you to push the limit of what seems like a no-brainer position. What about people who many would consider unsavory? Do they deserve healing as much as the rest of us do? In this episode, Andrew speaks with Sean Harvey, a man who is committed to providing compassionate to me…
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The Lighthouse IT Podcast - July 12th, 2024 This week, Matt & Griff discuss another open-source web library being used to distribute malware after being bought by a Chinese company. Also, Adobe was facing some heat after their last Terms of Use update, but they have now promised everyone they are not using user content to train their AI model(s). O…
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Today's guest is Brenton Lyman, he's a former chef and current Food & Beverage Manager in the resort industry, and he joins us today on the milestone of his one year sober anniversary. Brenton's rock bottom came after years of addiction, nearly ending his marriage and jeopardizing the life he had always envisioned for himself. In what can only be d…
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The future of tenant communication is video. Face time, snaps, zoom, google meet, and a host of other options have grown this tech in person to person communication, but we haven't seen it hit its stride in the self storage space... that is until Live Switch decided to enter our industry. It's not often we're blown away by a new piece of tech that …
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Today's guest is Kevin Beaufrand, a Health & Sobriety Life Coach, Certified Personal Trainer, Nutritional Therapist Practitioner, Mindset Coach, and founder of SoberFLEX, a revolutionary program dedicated to helping others achieve long-term sobriety and optimal health. Born in Florida and raised on the French island of Martinique, Kevin experienced…
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Snakes, birds that attack, glow in the dark tenants... we've got a few fun stories from our recent travels to share on this lighter 4th of July special episode. There is never a dull day in self storage, and we are extremely thankful for the freedom to work in this industry and build our business. Despite the strange circumstances, tempermental tec…
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Today's guest is Ryan Perry. He’s a recovery coach in the Bay Area and owner of Soul Balance Recovery where he helps men and women to discover balancer and embrace growth in their journey. From hitting rock bottom to finding a new purpose in life, Ryan shares his own unorthodox and controversial path to sobriety, the strategies he uses to help othe…
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Today's guest is Greg Munck. He's a decorated combat marine and the lead pastor at Crossline Community Church. He's also the author of "The Guide: A Story of Survival, Warfighting, and Peacemaking." In this episode, we hear about Greg's journey through a life of extremes. We dive into incredible stories of reconciliation and forgiveness, impactful …
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Today's guest is Tim Ryan. He's a TED-X speaker, Thought Leader, Star of the A&E show 'Dope Man', and Author of 'From Dope to Hope, A Man in Recovery'. From battling addiction for 30 years, surviving multiple near-death experiences, and facing the ultimate personal tragedy, Tim has transformed his life to become a leading figure in the recovery wor…
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In this episode of the podcast, Andrew flies solo and reflects upon some of the learnings gleaned from the first nine months of the podcast. Some steady themes are identified and explored. Andrew dives into his definition of presence and the practical importance of presence from leaders in the business world. He also talks about his experience as a…
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Get ready for one of our most entertaining podcasts of the year. Aaron Harwell from SpiderDoor joins Tommy and Melissa to talk about self storage security. Aaron has experience both as a self storage owner and the owner of a self storage security company and talks about what has (and hasn't) worked for his facilities and what led him to the many un…
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The Lighthouse IT Podcast - June 28th, 2024 This week, Griff has gone missing during a hot air balloon trip, which means it's time once again to meet another member of the Lighthouse team! In the co-host spot this week, Matt has one of our Harmony Technical Support staff, Laif. Together, they talk about Laif's role, how he joined the company, some …
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Up next in our series on "Dealing with Problem Tenants" are our business operators. This is a tricky category as many of our business tenants are our best tenants. They follow the rules, pay on time, and stay forever. But there's a difference between a business that stores with you and one that operates on your property. How can you discover this p…
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In this episode of the podcast, Andrew Cohn speaks with James McPherson, an attorney, business leader, and deeply devout Christian. James shares his experience with finding his faith, as well as some stories about the impact of choices he made to honor his faith in the context of his work life. The conversation largely focuses on servant leadership…
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The Lighthouse IT Podcast - June 14th, 2024 This week, Matt & Griff discuss the discovery of last year's cyberattack that caused over 600,000 routers to fail. Windows 11 is set to add an AI feature to track your activities for 90 days, raising privacy concerns. Jack Dorsey left Bluesky and now promotes Nostr as the next big social media platform. L…
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Theft is one of many security issues facing every self storage facility. Preventing it should be a top concern. Sadly, one of the sources of theft is our own tenants. For most of your renters, you have nothing to worry about. But what about that one bad apple? How can you "thief-proof" your facility? Better yet, how can you head off a thief before …
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Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant... Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion.…
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In this episode, Andrew speaks with Kirk Souder, a branding and marketing leader and executive coach. Kirk's work focuses on generating higher levels of creativity and innovation in organizations and their leaders. He believes that business has great power to change the world and that what is needed is to access the “higher gears“ of spirituality. …
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Welcome to the inaugural episode of Alpha Road! In this brief yet powerful 5-minute introduction, your host Riley Driskell sets the tone for an inspirational new podcast that takes an authentic and tactical approach to serving men through the various stages of alcohol addiction and recovery. This episode serves as the cornerstone for all future pod…
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There is a common denominator every self storage business shares that is often under-valued and under-utilized: the customer. Building customer loyalty is the final step in the sales funnel. But too often, companies are so focused on getting customers, they don't know how to truly enlist them to continue building their business. Today we gab about …
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The Lighthouse IT Podcast - May 31st, 2024 This week, Griff (insert zany event here), but the show must go on, and thankfully, there are still more members of the Lighthouse team for you to meet. This week, Matt talks with our Navigate Platform Developer, Mark, about his role within the company before the conversation shifts to them rambling about …
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The self storage laws in Georgia were recently updated to include new provisions for non-monetary defaults and unsigned lease agreements. But along with these changes are best practices to protect both the facility owner and the tenant. While some practices are now legal, owners must be careful to implement them in the right way. We break down some…
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In this in-depth and very practical conversation, Andrew speaks with longtime human resources leader and leadership consultant Marcos Cajina, who is based in Madrid, Spain. Marcos talks about his personal journey and how he became a student of spirituality. He discusses the connection between spirituality and leadership--very practically--including…
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The Lighthouse IT Podcast - May 17th, 2024 This week, Matt & Griff discuss how time is finally running out for TikTok to be forced to either sell or be banned in the US, Google's plan to phase out third-party cookies is crumbling as they extend their deadline past 2024, LinkedIn introducing several new games onto its platform, some updates to the X…
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Increasing occupancy is top of mind for most self storage operators. Advice is plentiful, from upping your ad spend to dropping your rates. But what really works? Luke Westbrooks joins the webinar to discuss what has and hasn't worked for the portfolio under his care. You won't be surprised by the bottom line- it's all about the customer experience…
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After more lunches, sessions, trade show seminars, podcasts, and webinars than we we can count, we've finally cracked the code and figured out the most important thing in self storage. It's not your website, location, class, security, software, or curb appeal, although all those elements relate to it. At the end of the day, self storage is a busine…
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Dr. James Smith Jr. is all about people; developing, empowering, energizing, motivating people. In our conversation, he shares some of his personal story with his typical upbeat, energizing and practical style. He talks about some of his experiences with his son as a teacher and some of the shifts he needed to make in himself, relying upon what he …
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The Lighthouse IT Podcast - May 3rd, 2024 Welcome back to the Lighthouse IT Podcast! We have something a little different for you today. Last month, Matt had such a good conversation with our Operations Manager, Nicole, but that episode was so chock-full of great discussion that we had to break out this conversation into a part two! So, for this ep…
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Curb appeal isn't just about what you see. It's about what others see when they visit your property, whether in person or online. The right curb appeal can attract a great tenant leading to long term healthy arrangement. But the reverse is also true. Negative curb appeal can keep good tenants away or attract the wrong kind of tenant. So, what are t…
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There are many dimensions of leadership, each of which contributes meaningfully to one’s effectiveness. The most challenging circumstances demand that leaders be resourceful and use all of their resources, including their bodies. This is the expertise of my guest, Kimberly Arnold. Kimberly is an expert in somatic leadership. As she describes it, it…
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The Lighthouse IT Podcast - April 19th, 2024 This week, Matt & Griff discuss how some big tech companies have been involved in some shady activities lately. Apple has been accused of holding a monopoly on its App Store, Facebook intercepted messages from Snapchat and colluded with Netflix, and Google has finally agreed to make Incognito mode actual…
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You never get a second chance to make a first impression. This famous slogan rings true in more areas than just keeping your hair free of dandruff. It's especially true in the self storage industry. What are people's first impression when they drive by or walk on your property? Today we dive into the different aspects of keeping your facility neat,…
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Naren Balasubramaniam has been a healthcare executive for many years, occupying a variety of leadership roles across geographies and functions. His personal experience with spirituality and with leadership has provided him with a fascinating perspective about how our spirituality can be nourished and applied in organizational life. In this episode,…
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One of the top training guru's in self storage, Carol Mixon, joins the podcast today to talk all about selling skills. Active listening, problem solving, customer care, product knowledge, and of course closing those leads are just a few of the many topics covered in todays episode. Carol shares a variety of helpful examples along with practical adv…
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We're back from Inside Self Storage with all our fun takeaways from the education, networking, and trade show. Dozens of speakers, hundreds of vendors, and thousands of attendees made this an event to remember. And speaking of thousands, the Storage Gives event was HUGE, raising thousands for all the worthy causes they support. Interested in purcha…
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The Lighthouse IT Podcast - April 5th, 2024This week, Griff has fallen down a well... but that means it's another chance to meet more of the Lighthouse team! This time, Matt talks with our Operations Manager, Nicole, about how she came to work here, how her role has changed, her study of initiatives for increasing employee wellness, Gallup/Clifton …
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Welcome to Episode 1 of Legal Chat. This is the podcast version of the virtual "Power Hour" featuring Carlos Kaslow and Scott Zucker which covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we get to know Carlos Kaslow's origin story before the guys dive in to the legal topics facing th…
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The Lighthouse IT Podcast - March 22nd, 2024 This week, Matt & Griff discuss once again why it is so important to be proactive with your cybersecurity because even the Cybersecurity and Infrastructure Security Agency isn't immune to hacks. They also go over Change Healthcare's recent hack, how the amount of ransomware victims who break and pay the …
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We're back (for a few days at least) from the recent '24 Self Storage Association Spring Conference. Honestly, we were blown away by the amount of new additions to the storage space. Today we share a few key takeaways regarding new tech players in the industry, session highlights, and products to consider. There are more tools today than ever befor…
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The Lighthouse IT Podcast - March 8th, 2024 This week, Matt & Griff discuss WcDonald's, Bluesky seeing mass signups, statistics on lurkers, Reddit going public and selling user content as training data, some fascinating AB testing stats, and more!https://hub.lighthousesol.com/blog/lighthouse-it-podcast-2/wcdonald-s-rddt-bluesky-the-power-of-ab-test…
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Collections may be the least favorite part of self storage management. But you gotta do it. It starts with a good policy and ends with getting paid, but the in-between part of interacting with customers and vetting excuses is where it gets fuzzy. Or does it? As with most things, consistency is key with collections. Rent is due when it's due. If you…
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Leslie Boyer has been a valued consultant and guide for people around the world for several decades. Her work helps people live their lives with authenticity and courage, changing perspectives so as to live the best versions of themselves. In this interview, she talks with Andrew about her background in teaching in challenging environments and wher…
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Digital marketing dollars don't go as far as they used to, but don't worry- Stacie Maxwell, the Grassroots Guru, joins us to explore the ways you can get involved in your community to keep your facility top-of-mind when people need storage. Do you host local events? Have a robust referral program? Use QR codes? Engage in social media? Partner with …
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The Lighthouse IT Podcast - February 23rd, 2024 This week, Griff is missing, but that means Matt gets to talk with fellow Lighthouse team member Sara, who fills our Technical Dispatch role. They discuss her time here at Lighthouse IT Solutions thus far, what she enjoys about it, what she has learned while being here, what she like about Lego, and m…
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Are you getting the most out of your self storage facility? Raising your rates is still the best way to increase your income, but these days price increases are a bit more tricky. Today we explore several affordable and effective ways to increase revenue from retail, to technology, to value pricing, and many more in between. Our industry is full of…
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Trade show season is off to a great start! We were at the Florida Self Storage Association Conference & Expo last week and noticed a few things trending in self storage. Of course, AI was talked about, but we don't share the same opinion as some others who think it'll be a slow roll-out in our industry. Plus, we're noticing a growing trend of more …
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We have been conditioned to think that spirituality is not something we could bring to work. It's something we leave at the door, never to be spoken about in the halls of business and professionalism. But as we'll see later, this is a huge missed opportunity for all stakeholders involved. In this episode, we are joined by Martin Rutte, a pioneer in…
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The Lighthouse IT Podcast - February 9th, 2024 Welcome back to season five of the Lighthouse IT Podcast! We're glad to have you, and we hope you'll enjoy the changes we are making to the format. This week, Matt & Griff discuss the release of the Apple Vision Pro, the latest developments in the AI sphere, increased scrutiny on social media companies…
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The lease is probably the most important document for your self storage business. It's the agreement between owner and tenant, outlining all the fees, penalties, and agreed upon practices for having a good relationship with your customers. One of the most frustrating things we are seeing through the industry is owners not enforcing their lease. Thi…
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