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Conteúdo fornecido por Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
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Customer Retention “Psychology of Satisfaction” on Mike & Blaine

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Manage episode 396016807 series 2969492
Conteúdo fornecido por Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

We all know how it feels when someone either goes way over the top to deliver or drastically falls short. You’re either emotionally charged or pi**** off. In this compelling episode, Mike & Blaine delve into the psychological effects of 'underpromising and overdelivering' on customers. They discuss how exceeding expectations can significantly enhance customer satisfaction and loyalty, but the opposite is also just as true. In either case, this is bound to be an interesting conversation on transforming the customer experience in a chat about customer retention. Like, share, and follow Mike & Blaine so you don’t miss an episode of the best business podcast for small businesses.

Thanks to our beer sponsors! Larry Weinstein, Rachel Barnett & Neighbour Pat!

Featured Beer: @prairieartisanales @foundersbrewing

Mike: Prairie Artisan Ales - Heatwave Sour

Blaine: Founder’s - KBS Bourbon Barrel Aged Stout

Watch on YouTube: https://youtu.be/Osyiu1oR_-c
Listen to all our episodes at: https://www.mikeandblaine.com

cashflowmike.com

dryrun.com

#businesstips #businessgrowthstrategy #businessownerproblems #podcast #smallbusiness, #cashflow #finance #beer #entrepreneurmindset #entrepreneur #smbs #craftbeer #craftbeerpodcast #bestbusinesspodcast #businesspodcasts #cfoinsights

Support the show

Catch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/

  continue reading

172 episódios

Artwork
iconCompartilhar
 
Manage episode 396016807 series 2969492
Conteúdo fornecido por Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

We all know how it feels when someone either goes way over the top to deliver or drastically falls short. You’re either emotionally charged or pi**** off. In this compelling episode, Mike & Blaine delve into the psychological effects of 'underpromising and overdelivering' on customers. They discuss how exceeding expectations can significantly enhance customer satisfaction and loyalty, but the opposite is also just as true. In either case, this is bound to be an interesting conversation on transforming the customer experience in a chat about customer retention. Like, share, and follow Mike & Blaine so you don’t miss an episode of the best business podcast for small businesses.

Thanks to our beer sponsors! Larry Weinstein, Rachel Barnett & Neighbour Pat!

Featured Beer: @prairieartisanales @foundersbrewing

Mike: Prairie Artisan Ales - Heatwave Sour

Blaine: Founder’s - KBS Bourbon Barrel Aged Stout

Watch on YouTube: https://youtu.be/Osyiu1oR_-c
Listen to all our episodes at: https://www.mikeandblaine.com

cashflowmike.com

dryrun.com

#businesstips #businessgrowthstrategy #businessownerproblems #podcast #smallbusiness, #cashflow #finance #beer #entrepreneurmindset #entrepreneur #smbs #craftbeer #craftbeerpodcast #bestbusinesspodcast #businesspodcasts #cfoinsights

Support the show

Catch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/

  continue reading

172 episódios

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