On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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Modern Marketing Engine podcast hosted by Bernie Borges
Bernie Borges - Host of the Modern Marketing Engine Podcast
The Modern Marketing Engine podcast hosted by Bernie Borges is the podcast for the modern marketer who wants to hear from their peers in the trenches and the occasional analyst or rock-star-influencer sharing strategies and tactics about what’s working in modern marketing. Show notes are available at http://bit.ly/MME-show
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The Midlife Fulfilled Podcast is for men and women over 40 who reject the notion of a midlife crisis and instead choose to thrive across five key pillars: Health, Fitness, Career, Relationships, and Legacy. I'm your host, Bernie Borges. Every Monday, tune in for inspiring guest stories, expert insights on relevant and important topics, and solo episodes crafted to empower you to thrive through every season of midlife. Subscribe on your favorite podcast platform! Subscribe to my newsletter fo ...
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The Business of Marketing podcast discusses how to win in the current marketing landscape. Hosted by A. Lee Judge, Digital Marketing Consultant along with a Mastermind Group of professional marketers. Stay up to date and sharp on your marketing knowledge while learning from these experienced marketers.
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Ep 201 Secrets Unveiled to Master Public Speaking
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Send us a text Episode 201 features Laurie-Ann Murabito in a masterclass for public speaking. Laurie-Ann is a "reformed, painfully shy girl," and now she is a seasoned professional speaker, author, and podcaster, known for her expert coaching that transforms individuals into captivating speakers. In this episode, she covered the seven blocks to an …
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Ep 200 My Journey to Midlife Fulfillment, Family, Faith, and Fitness
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Send us a text Welcome to the milestone 200th episode of the Midlife Fulfilled podcast! 🎉 To mark this special occasion, we’ve switched things up a bit. This week, our host Bernie Borges is the guest, while the amazing A Lee Judge steps in as the host. This episode is your chance to learn more about Bernie in a 'Vulnerable Conversation.' You don't …
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Ep 199 The Role of Self Discovery in Achieving Fulfillment
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Send us a text On episode 199, Bernie engages with Donna Wallace, the founder of Soulradiance, in a spirited conversation. Bernie and Donna discuss the significance of discovering your inherent gifts and aligning them with your values on the journey toward lasting fulfillment. Three discussion points are. 1️⃣ The Impact of Self-Discovery on Fulfill…
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Ep 198 Embracing Age Pride and Evaluating Life Through Five Pillars
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Send us a text Bernie devoted this 'On My Mind' episode to the concept of age pride and how it relates to the 5 pillars of midlife – health, fitness, career, relationships, and legacy. He explored the difference between happiness and fulfillment and shared his perspective on embracing age pride across these pillars. Here are three key takeaways: 🔑 …
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Ep 197 You Can Harness the Power of Purpose in Midlife Career Resilience
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Send us a text In episode 197, Bernie shares an 'On My Mind' episode with five key takeaways from his conversation with Mark Daley on episode 196. Mark is embarking on a new career journey in his sixties. Bernie shares five takeaways from Mark's inspiring story. In the opening of the podcast Bernie asks you to listen to all five takeaways because t…
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Ep 196 A Career Quest to Reinvent a Famed Silicon Valley Legacy Brand
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Send us a text In episode 196 of the Midlife Fulfilled podcast, I'm joined by Mark Daley in a 'Vulnerable Conversations' episode. Mark opens up about his journey to reinvent a legendary company culture in a new business venture after experiencing age discrimination in the job market despite his exemplary qualifications. Here are three key discussio…
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The Third Wave of CX Leverages GenAI and Human Expertise
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A Veteran in Customer Experience Innovation We welcome Mark Honeycutt to this week’s episode of the Digitally Irresistible podcast. Mark has enjoyed a distinguished career, marked by significant contributions to the fields of technology, retail, and service. With over 25 years of experience, he has built a solid reputation for creating exceptional …
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Ep 195 Eight Essential Fitness Facts for Thriving Over 40
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Send us a text In this On My Mind episode of the Midlife Fulfilled podcast, host Bernie Borges discusses the importance of staying "fit for task" as we age, a concept introduced by Coach Allan Misner. Bernie shares personal stories and insights on how maintaining fitness over 40 can enhance daily life and prevent injuries, emphasizing that it's not…
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Ep 194 The Health and Fitness Motivation Online Workshop Part 2
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Send us a text On episode 194 Coach Allan Misner joins me for part two of the Health and Fitness Motivation Workshop. Both episodes 193 and 194 are a walkthrough of the free Health and Fitness Motivation Workbook. Listeners are encouraged to download the workbook to complete the exercises. Three key discussion points in this episode are: 1️⃣ The Im…
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Ep 193 The Health and Fitness Motivation Online Workshop Part 1
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Send us a text In episode 193, Coach Allan Misner joins me for part 1 of 2 in an online workshop. Download the Health and Fitness Motivation Workbook to follow along in audio or on video on our YouTube channel. The workbook is essential to these two episodes. Here are key takeaways from part one: 1️⃣ Power of Vision and Commitment: Allan emphasizes…
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Ep 192 Breaking the Silence in Men’s Midlife Crisis Challenges
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Send us a text In this episode, I had a thought-provoking conversation with Alice Kearney, founder of Future Proof My Life. We delved into the often overlooked topic of men's midlife crisis challenges and the importance of finding support and resources tailored to this demographic. Here are some key discussion points from our conversation. 1️⃣ Men …
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Ep 191 Rediscovering Purpose by Embracing Wellness in the Outdoors
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Send us a text On episode 191 I had thought-provoking conversation about finding passion and purpose after 50 with Belinda David. Here are three key discussion points. 1️⃣ Embracing Change: Belinda's story began with a moment of self-reflection. She faced the challenges of midlife, including the stress of the corporate world and the impact of menop…
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How iQor India Shapes Global CX Success
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Unveiling iQor India's Strategic Leadership in CX Innovation In this episode of the Digitally Irresistible podcast, we are joined by Maneet Sehgal and Manish Parikh, leaders at iQor India who bring a wealth of expertise in operations and financial services. With over two decades of experience, including 15 years at iQor, Maneet has overseen signifi…
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Ep 190 Maximizing the Potential of a Multigenerational Workforce
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Send us a text In episode 190 you'll meet Spence Wixom, President and CEO of The BrooksGroup. We discussed the impact of multigenerational dynamics in the workplace, focusing on the Baby Boomers, Gen X, Millennials, and Gen Z. Three key discussion points are: 1️⃣ Communication Preferences Across Generations: Spence highlights the unique communicati…
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Ep 189 Leverage Your Accumulated Skills in a Third Career at Midlife
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Send us a text In episode 189 I am "looking back" to episode 25 featuring Kurt Shaver, published August 1, 2022. In season one of the podcast, this was a "BF to AF" conversation, i.e., before fulfillment to after fulfillment. Kurt shares the journey of finding fulfillment in his third career. From corporate tech sales to entrepreneurship and now in…
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Ep 188 Unlocking Purpose Through Encore Education at The Tower Fellows Program
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Send us a text In episode 188 you'll meet Megan Frisque, the director of the Tower Fellows Program at the University of Texas at Austin. Megan shares valuable insights into how the Tower Fellows program helps individuals in midlife find purpose and fulfillment through an immersive encore education experience. Here are three key discussion points fr…
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Gain Competitive Edge in AI Through Data Annotation and Labeling
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Unveiling Accelerated Business Success by Unlocking AI Potential We welcome Joe Buggy to this week’s episode of the Digitally Irresistible podcast. As an innovative executive leader with a rich background in operations, business development, and finance, with specialization in the BPO sector, Joe is renowned for his strategic insights. Growing up a…
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Ep 187 Navigating the Impact of a Midlife Crisis on Financial, Career, and Mental Health
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Send us a text In this 'On My Mind' episode, I examine the cost of a midlife crisis, focusing on how millennials are affected, and comparing it with those in their forties and fifties. I highlight the potential long-term consequences and offer coping strategies for navigating this challenging phase. Three key points I cover are: 1️⃣ The Millennial …
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Ep 186 Millennials Redefine Midlife Crisis and the Road to Fulfillment
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Send us a text In this 'On My Mind' episode, I delve into findings from a recent report published by The Thriving Center of Psychology titled Millennials in Crisis. Here are three key points and my takeaway: 1️⃣ Millennials Struggle with Midlife: The report from the Thriving Center of Psychology revealed that 64% of millennials have experienced a l…
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Ep 185 Empowering Women Over 50 to Build a Legacy Business
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Send us a text Viveka von Rosen joins me for a 'Maximum' episode. Viveka built her career as an international speaker, trainer, and author with deep expertise in LinkedIn. Now she empowers women over 50 to build legacy businesses. We had an inspiring conversation about creating legacy, achieving fulfillment, and impacting the world through their wo…
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Ep 184 The Intersection of Leadership, Legacy, Impact and Fulfillment
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Send us a text On episode 184 you'll meet Ed Brenegar, a leadership thought leader having spent forty years as a leadership consultant, coach, mentor, trainer, speaker, college program founder, writer, and podcaster. Here are three key discussion points from our conversation: 1️⃣ Personal Initiative in Leadership: Ed highlights how all leadership b…
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A Balanced Approach to CX Leadership With Head and Heart
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The Vital Role of Leadership in Customer Satisfaction We welcome Daniel Burks to this week’s episode of the Digitally Irresistible podcast. As a retail management professional with over two decades of experience in elevating customer experience and service excellence, Daniel brings a perspective on leadership that blends both intellectual and heart…
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Ep 183 Master These 5 Pillars for Fulfillment Over 40
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Send us a text In episode 183 I take you on a journey through the 5 pillars of midlife fulfillment with insights on health, fitness, career, relationships, and legacy, as a framework for thriving in adulthood over 40. Health: A Crucial Foundation You experience unique health transitions over 40 along with the crucial role of mental well-being durin…
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Ep 182 Season 3: Unlocking the Keys to Deep Fulfillment for Midlife Thriving
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Send us a text Welcome to season three of the Midlife Fulfilled podcast. This is the first 'On My Mind' episode where I focus on explaining the difference between fulfillment and happiness, highlighting the significant role of fulfillment in your life. Three key points I cover are: Understanding the Distinction Between Fulfillment and Happiness I d…
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Ep 181 How to Discover Your Leadership Potential
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Send us a text In this takeaway episode, I explore key insights from my conversation with Dave Altman on episode 180. I begin by reviewing the three main talking points from ep 180: 1️⃣ Leadership Starts with Leading Oneself Dave emphasizes that the essence of leadership begins with leading oneself. This broader understanding of leadership enables …
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Ep 180 The Essentials of Leadership are Humility, Empathy and Legacy
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Send us a text Episode 180 features David Altman, the Chief Research & Innovation Officer at the Center for Creative Leadership (CCL). Dave has published over 100 journal articles and book chapters, as well as five books including Discovering the Leader in You. Three key discussion points are: 1️⃣ Leadership Starts with Leading Oneself Dave emphasi…
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How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction
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Creating Onboarding Experiences That Empower New Hires In this episode of iQor’s CX Labs Digitally Irresistible podcast, John Mercer, director of continuous improvement at iQor, delves into iQor’s Qoncierge program, which is dedicated to welcoming newly hired frontline employees. In this role, he supports the Qoncierge team to make sure they have t…
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Ep 179 Unveiling Elite Performance Through Self Awareness and Honesty
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Send us a text In this takeaway episode, I explore key insights from my conversation with Art Turock on episode 178. I reviewed three main talking points from ep 178: 1️⃣ Deliberate Practice: Art explains that deliberate practice isn’t just repeating the same practice over and over. It involves pushing yourself out of your comfort zone and continuo…
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Ep 178 Redefining Elite Performance in Midlife Fitness and Career
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Send us a text Episode 178 features Art Turock. Art has excelled in business and sports over the past three decades, delivering speeches to Fortune 500 companies and competing as a pentathlon athlete in his 50s. In this episode, Art shares his "bizarre reboots" and discusses achieving elite performance in fitness and career during midlife. Art reve…
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Ep 177 Blending Human Design with Biblical Faith
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Send us a text Have you ever heard of Human Design? In this takeaway episode, I explore key insights from my conversation with Vickie Dickson on episode 176. I reviewed three main talking points from ep 176: 1. Understanding human design, an intricate system based on a mix of astrology, biochemistry, The Chakra System, the I Ching, Kabbalah, and Qu…
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Ep 176 Human Design Explained for Purpose and Relationship Dynamics
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Send us a text Episode 176 features Vickie Dickson, a lifelong entrepreneur and certified holistic nutritionist who specializes in using human design as a tool to guide intentionality in this journey we call life. Vickie explains the concept of human design as a practice that captures an individual's energy patterns, identifying your strengths, and…
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Customer Experience Is Everything in a Member-Centric Business
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Building and Sustaining Memberships Through Excellent CX This week we welcome Jennifer Blevins to the Digitally Irresistible podcast. Jennifer is the senior vice president of member engagement and relationship management at Wespay, a payments association that guides its members with insights on best practices, business solutions , strategy, complia…
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Ep 175 Rethinking Your Success Through The Power of Vision
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Send us a text Welcome to this takeaway episode from my conversation with Clara Capano in episode 174. Clara, is a successful entrepreneur, author and, coach with a powerful message about finding balance and purpose in life through vision. Here are three key discussion points from my conversation with Clara: 1️⃣ Find clarity in your vision: Clara s…
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Ep 174 Balancing Personal and Career for a Rewarding Midlife
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Send us a text Episode 174 features Clara Capano an internationally recognized speaker and author, to discuss her CLARATY Success Method. Clara shares her powerful personal journey to finding the balance between her personal and career life. Three key discussion points from our conversation are: 1️⃣ Find clarity in your vision: Clara shared her bac…
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Ep 173 The Impact of Making Fitness a Priority
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Send us a text In this takeaway episode, I am inspired by my conversation with Alan Misner on episode 172 about his journey from a corporate career to prioritizing fitness and overall well-being. Here are three key discussion points from our conversation that led to my takeaway: 1️⃣ Invest in Your Health 2️⃣ Be Mindful of Movement Patterns 3️⃣ Inte…
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Ep 172 Embracing Fitness for Independence and Vibrant Midlife Living
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Send us a text On episode 172 Allan Misner and I delve into maintaining physical capability and independence as we age. We share Allan's insights along with our personal experiences on the importance of fitness and wellness, discussing how small and consistent investments in our health can lead to a better quality of life as we grow older. Allan's …
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Empowering Employees for CX Excellence Through Organizational Development
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Welcome to the latest episode of iQor’s CX Labs Digitally Irresistible podcast where we delve into the world of organizational development with Mark Monaghan, vice president of organizational development at iQor. Mark shares insights on the components of organizational development, as well as heartwarming examples of employees whose careers have be…
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Ep 171 Getting Out of Your Comfort Zone Leads to Transformational Personal Development
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Send us a text In this takeaway episode, I am inspired by my conversation with Danielle Devening-Limon on episode 170 . The three key discussion points from that conversation are: 1. The impact of having a life coach: After we began a coaching relationship focused on Danielle's career, we organically pivoted to a life coaching relationship. She emp…
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Ep 170 Life Coaching Wisdom Balancing Career Growth and Personal Health
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Send us a text This episode features Danielle Devening-Limon, an expert freelance creative professional, brand strategist, and front-end web developer. She discusses the impact of life coaching with me on her life and career. Three key discussion points: 1️⃣ Mindset Shift and Confidence Growth: The significant mindset shift and growth in confidence…
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Ep 169 The Pursuit of Impact and Legacy One Person at a Time
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Send us a text In this takeaway episode, I am inspired by my conversation with Phil Gerbyshak on episode 168 about his transition from the business world to substitute teaching. Here are three key discussion points from our conversation that led to my takeaway: 1️⃣ Embrace New Beginnings: Phil proves that it is never too late to pursue new passions…
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Ep 168 A Midlife Fulfillment Journey from Corporate VP to Substitute Teacher
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Send us a text This week's guest is Phil Gerbyshak. We caught up on Phil's journey starting from his recent milestone of turning 50 and making a bold transition into substitute teaching after more than 25 years in the business world in corporate and entrepreneurial roles. In December of 2023, with encouragement from his wife, Phil decided to pursue…
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Elevating Training for Agents With Active Learning
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iQor's Active Learning Approach in Business Process Outsourcing Creates Irresistible Employee and Customer Experiences On this episode of iQor’s CX Labs Digitally Irresistible podcast, iQor Senior Manager of the Active Learning Classroom Tarisse Grant-Shelton explores the evolution of training and development at iQor, a business process outsourcing…
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Ep 167 To Overcome a Midlife Crisis You Must Discover Your True Self
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Send us a text In this takeaway episode, I am inspired by my conversation with Kimmy Seltzer on episode 166 about the inevitable process of discovering your true self when dealing with and overcoming a midlife crisis. Here are three key discussion points from our conversation that led to my takeaway: 1️⃣ Confidence transcends age and relationship s…
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Ep 166 A Journey to Self-Discovery and Sexy Confidence in Middle Age
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Send us a text This week's guest is Kimmy Seltzer. Kimmy is a confidence therapist, dating strategist, and image expert for men and women in their 40s, 50s, 60s, and beyond. Kimmy shares her authentic journey through a midlife crisis, divorce, and the transformative power of a "red dress moment." In this episode Kimmy enlightens listeners with insi…
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Ep 165 Activate Your Superpower for Greater Happiness and Fulfillment
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Send us a text In this takeaway episode, I am inspired by my conversation with Kristie Jones on episode 164. Kristie shares that her superpower is generosity. She says that she has an attitude of doing the right thing and the right thing will happen. Part of her mantra includes being available to anyone. She says she has 30 minutes for anyone who n…
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Ep 164 Harnessing Your Inner Superpower to Achieve Career Fulfillment in Midlife
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Send us a text Kristie Jones shares her BF to AF journey. She found career fulfillment in midlife by recognizing and harnessing her superpower. Three key discussion points from our conversation: 1️⃣ Embracing Change: Kristie's transition from the corporate world to a small business was a pivotal decision that led to personal and professional growth…
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Navigating the Future of CX With AI and Employee Engagement
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In this special edition of iQor’s Digitally Irresistible podcast, guest host Maribel De Leon chats with customer service expert and best-selling author Shep Hyken, chief amazement officer at Shepherd Presentations. Through his deep understanding of customer behavior and customer service, Shep shares his observations on artificial intelligence (AI),…
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Ep 163 A Big Mistake I Made Led Me to Gratitude in My Later Years
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Send us a text In this takeaway episode, I discuss why I struggle with an attitude of gratitude for achieving fulfillment in midlife. This stems from my conversation with Shep Hyken on episode 162. Here are 3 key discussion points from that conversation: 1️⃣ Attitude of Gratitude: Shep shared his practice of writing down something positive from bot…
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Ep 162 Embracing an Attitude of Gratitude to Achieve Fulfillment in Midlife
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Send us a text Meet Shep Hyken. Shep has always been a positive person. He attributes his attitude of gratitude to his happiness and fulfillment. Professionally, Shep is a well-known author, speaker, and customer service expert. He is known for his inspiring speeches on being amazing to attract and retain customers. His amazement approach to life h…
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Value-Centric Leadership Is Shaping the Next Era of Customer Service
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A Transformative Approach to Value-Centric Leadership On this episode of iQor’s Digitally Irresistible podcast, we welcome Sean Ilenrey. Sean is an award-winning tech executive, published author, and keynote speaker whose achievements have inspired his drive to help other professionals achieve their own definition of personal success. In his ground…
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